Customer Service Representative
GFL Industries

Job Info

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We are looking for a reliable Customer Service Representative to perform tasks that will help us grow our business and maintain current customers.

• Take care of customer's needs
• Field phone calls and set up work orders and dispatch accordingly
• Respond promptly to customer inquiries
• Handle and resolve customer issues
• Obtain relevant information to handle product and service inquires
• Provide established pricing and assist in confirming scheduling if needed
• Retrieve pertinent customer information for credit approval in order to set up new customer accounts when Sales Team requests help
• Manage customer's accounts
• Accounts Receivable and collection (when needed)
• Keep track and follow up on customer interactions when necessary
• Tracking of data in Teams
• Provide feedback on the efficiency of the customer service process
• Work closely with drivers for Logistics routing and dispatch

Position Requirements:

• Minimum of 2 years CSR experience
• Associates Degree a plus but not required
• Ability to organize multiple projects
• Microsoft Teams knowledge a plus but not required
  Summary of Essential Job Functions:
  
  We are looking for a reliable Customer Service Representative to perform tasks that will help us grow our business and maintain current customers.
  
  Following Duties Include:
  
• Take care of customer's needs
• Field phone calls and set up work orders and dispatch accordingly
• Respond promptly to customer inquiries
• Handle and resolve customer issues
• Obtain relevant information to handle product and service inquires
• Provide established pricing and assist in confirming scheduling if needed
• Retrieve pertinent customer information for credit approval in order to set up new customer accounts when Sales Team requests help
• Manage customer's accounts
• Accounts Receivable and collection (when needed)
• Keep track and follow up on customer interactions when necessary
• Tracking of data in Teams
• Provide feedback on the efficiency of the customer service process
• Work closely with drivers for Logistics routing and dispatch
• Position Requirements:
  
• Minimum of 2 years CSR experience
• Associates Degree a plus but not required
• Ability to organize multiple projects
• Microsoft Teams knowledge a plus but not required

We thank you for your interest. Only those selected for an interview will be contacted.

GFL Environmental is an equal opportunity employer and encourages women, Aboriginal people, persons with disabilities and members of visible minorities to apply. We seek to hire individuals with diverse characteristics, backgrounds and perspectives. We strongly believe that world-class talent makes no distinctions based on gender, ethnic or national origin, sexual identity and orientation, age, religion or disability, but enriches itself through these differences. GFL will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.

This job has expired.