Customer Service Representative
CMA CGM (AMERICA) LLC

Job Info

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CMA CGM Group, founded by Jacques R. Saadé, is a leading worldwide shipping & logistics group.

Now headed by Rodolphe Saadé, CMA CGM reinvents transport and logistics in order to offer an integrated maritime, port and land service that exceeds its customers' expectations.

Present in over 160 countries through 755 offices, 750 warehouses, equipped with a young and diverse fleet of 511 vessels, CMA CGM serves 420 of the world's 521 commercial ports and operates on more then 200 shipping lines. The group currently employs 110,000 people worldwide, including nearly 2,400 in Marseille, in its headquarters in Marseilles.

The Import Customer Service Representative position will be responsible to:

• Answer incoming calls and emails, ensuring customers receive tier 1 level customer service within SLA.
• Answer incoming live chats, ensuring customers receive tier 1 level customer service.
• Provide updates on shipments using relevant rail and terminal websites to provide accurate information to our customers.
• Liaison between external and internal customers for import issues and follow up as needed.
• Provide notices or other information to customers as applicable for holds, vessel arrival information, customs information, delays, or release status notifications.
• Ensure contact information is accurate in LARA (company main operating system).
• Miscellaneous related duties or projects as assigned.

Skill Sets / Education & Experience Requirements:

• High School Diploma or Equivalent.
• Minimum 1year customer service experience required.
• Proficient computer skills to include basic Microsoft applications (Excel, Outlook, Word, Internet Explorer)
• Ability to accept and retain instruction.
• Multi-tasking abilities to perform in a high-volume call center environment
• Communicate and listen effectively.
• Able to think quickly to identify problems as well as research solutions.
• Display attention to detail.
• Excellent phone etiquette and proven customer service abilities.
• Ability to work in a fast-paced environment.
• Various work schedules available.

Skill Sets / Education & Experience Preferred:

• Associates Degree preferred.

Come along on CMA CGM's adventure !

CMA CGM (America) LLC is committed to equal employment opportunity for all qualified persons without regard to race, color, religion, sex, national origin, pregnancy, age, sexual orientation, marital status, gender identity, veteran status, disability, or any other legally protected classification

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