Customer Service Representative
BC Forward

Job Info

Customer Service RepresentativeBCforward is seeking a highly motivated and experienced Customer Service Representative at Madison, WITitle: Customer Service RepresentativeExpected contract duration: 06+ months with possibility of extension or PermanentLocation: Madison, WI
Job Description:
* Processing Prior Authorization requests submitted by Medicaid enrolled providers via Fax, Portal, Phone and or Mail.
* Working on complex Prior Authorization requests which are under strict deadlines.
* Ensuring Prior Authorizations are following Medicaid policy and procedures.
* Working closely with the consultant team to ensure all Prior Authorizations are handled in a timely manner.
* Working with both DXC and State employees.
* Providing outreaches to providers if needed.
* Processing 500+ Prior Authorization requests within a week without any errors.
* Education and Experience:
* High School Diploma or equivalent; may hold 2 year post- high school Degree; may hold Bachelor's degree.

Knowledge, Skills and Background Desired:
* Ability to follow written policies, procedures and guidelines.
* Self-motivated with good time management and organizational skills.
* Ability to read and interpret basic to moderately complex documents such as operating and maintenance instructions, procedure manuals, and government/healthcare guidelines.
* Excellent written and verbal communication skills and customer service skills.
* Insurance background preferred.
* Pharmacy background preferred.
* Experience with Medicaid policy preferred.
* Experience with Medicaid Prior Authorization requests preferred.
* Knowledge of Medicaid systems desired.
* Typing speed of 50-60+ WPM desired.
* Prior office or clerical experience desired.
* Ability to access and retrieve information using a PC and basic understanding of Microsoft office products.
* Ability to work on assignments with limited instruction from leadership.
* Ability to work under pressure with strict deadlines.
* Multitasking and detail oriented.
Candidates must be legally authorized to work in the United States without sponsorship.
About BCforward:BCforward began as an IT business solutions and staffing firm. Founded in 1998, BCforward has grown with our customers' needs into a full-service personnel solutions organization. Headquartered in Indianapolis, Indiana, BCforward also operates numerous delivery centers across North America and India. We are currently the largest consulting firm and largest MBE certified firm in Indiana. Our uninterrupted growth has allowed BCforward to deliver uniquely configured IT staffing and project solutions for over years of catering to our customers' specific needs. BCforward currently maintains a team of over 5000 global resources. With our additional brand, Stafforward, together we have the capabilities to deliver services for a variety of industries in both public and private sectors which allows us to address your most challenging needs.www.BCforward.com

Interested candidates please send resume in Word format Please reference job code 143497 when responding to this ad.

Recommended Skills

Verbal Communication

Multitasking

Time Management

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