Customer Service Representative Advanced
BC Forward

Job Info

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Customer Service Representative Advanced
BCforward is currently seeking highly motivated Customer Service Representative Advanced opportunity in Philadelphia, PA

Position Title: Customer Service Representative Advanced (>6 years)

Location: 1880 John F Kennedy Boulevard, #1, Philadelphia, PA 19103

Expected Duration (possible extension): 06 Months with possible converting to full time

Rate: $25.35/hr on W2

This is Hybrid role, 3 days in office, 2 days remote per week.,

Description:

The Network Development Representative (Inside Sales) position is ideal for a candidate who is willing and able to learn and grow in a fast-paced environment. This position will be responsible for supporting the company's efforts to increase healthcare provider adoption by enrolling providers for electronic payment and remittance advice processing via the InstaMed Network. The role will be required to manage customers' expectations and experience in a way that results in high customer satisfaction, maintain frequent voice and email contact with customers, and be required to maintain strong working relationships with other departments within InstaMed. Superior customer contact skills and a strong attention to detail are required.

Essential Functions:

• Conduct provider outreach through marketing campaigns on behalf of InstaMed's payer partners
• Communicate effectively with healthcare providers regarding the benefits of converting from paper to electronic payments
• Facilitate provider enrollment, including quality control/analysis of enrollment data to ensure

This role is with InstaMed 8 Roles total

• Does this role need to sit in Philly Yes, 3 days in office, 2 days remote per week.
• What will the expectation be regarding in office / work from home See previous response.
• Is there a possibility that the contract can be extended? YES
• Is there an option for this role to go FTE? YES
• Will the schedule operate outside of normal hours No, 830-5 M-F.

About BCforward:

BCforward began as an IT business solutions and staffing firm. Founded in 1998, BCforward has grown with our customers' needs into a full service personnel solutions organization. Headquartered in Indianapolis, Indiana, BCforward also operates numerous delivery centers across North America and India. We are currently the largest consulting firm and largest MBE certified firm in Indiana. Our uninterrupted growth has allowed BCforward to deliver uniquely configured IT staffing and project solutions for over years of catering to our customers' specific needs. BCforward currently maintains a team of over 5000 global resources. With our additional brand, Stafforward, together we have the capabilities to deliver services for a variety of industries in both public and private sectors which allows us to address your most challenging needs.

www.BCforward.com

www.facebook.com/bcforward

This posting is not an offer of employment. All applicants must be authorized to work in the United States and willing cooperate with a background check and drug screen, to the extent permitted by federal and local laws up to, and including, both criminal and financial reviews. The submission of intentionally false or fraudulent information in response to this job posting shall render the applicant ineligible for the position. BCforward is an equal opportunity employer. Any subsequent offer of employment shall be considered employment at will regardless of the anticipated assignment duration.

Interested candidates please send resume in Word format Please reference job code 177373 when responding to this ad.

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