Reports to the Customer Service Manager and receives inbound Customer Service and Operator calls determining destination while ensuring quality, friendly, and prompt responsiveness to maintain a high level of customer satisfaction. S/he will satisfy external and internal customer concerns resolving issues by clarifying information, correcting billing issues, and tracking shipments using resources within all internal departments and external sources while appropriately documenting in Stenograph data bases.
Specific responsibilities include:
Primary Responsibilities
Financial and Operational Tasks
Team Management
Qualifications
The candidate will be a high school graduate or equivalent with at least three years of related experience. S/he will have knowledge of general office practices and procedures, good writing and problem-solving skills, ability to communicate effectively verbally, and the capability to make basic decisions according to established policy. Ideally have a working knowledge of Microsoft Windows operating system and a thorough knowledge of word processing and spreadsheet software, specifically Microsoft Office Applications. Experience with ERP and CRM applications. The candidate must be available to perform these duties within the company's defined business hours for customer service, currently 8 AM to 4:30 PM CST, which may be subject to change based on company's directive.
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