Customer Service & Support
GDH

Job Info

• Effectively communicate with third parties such as partners and customers regarding non-technical issues and customer service inquiries, both orally and in writing.
• Educate and assist customers and partners with (but not limited to): licensing, RMA submissions, orders, processes, policies, and other admin-only tasks. 
• Own each customer case from initial creation to resolution. 
• Collaborate with the technical support team to address any case that escapes your area of expertise. 
• Work with the leadership team to improve processes. 
• Work with the Support, Product, Sales and Operations teams on customer escalations. 
• Use acquired knowledge to suggest, edit, and write in-depth Knowledge Base articles. 
• 3 years of experience are required. 

• Takes pride in doing excellent work, and can both teach and learn from those around them.
• Outstanding English language written and verbal communication skills and comprehension with the ability to clearly and concisely articulate matters to third parties. 
• Attention to detail. 

• Experience with SFDC or other like CRMs