Customer Service & Support

San Francisco, California

Posted in IT
9 days ago

Job Info

GDH Consulting is looking for Customer Service and Support to work remotely.

  • Effectively communicate with third parties such as partners and customers regarding non-technical issues and customer service inquiries, both orally and in writing.
  • Educate and assist customers and partners with (but not limited to): licensing, RMA submissions, orders, processes, policies, and other admin-only tasks. 
  • Own each customer case from initial creation to resolution. 
  • Collaborate with the technical support team to address any case that escapes your area of expertise. 
  • Work with the leadership team to improve processes. 
  • Work with the Support, Product, Sales and Operations teams on customer escalations. 
  • Use acquired knowledge to suggest, edit, and write in-depth Knowledge Base articles. 
  • 3 years of experience are required. 
Minimum Requirements:
  • Takes pride in doing excellent work, and can both teach and learn from those around them.
  • Outstanding English language written and verbal communication skills and comprehension with the ability to clearly and concisely articulate matters to third parties. 
  • Attention to detail. 
Desired Skills:
  • Experience with SFDC or other like CRMs

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