Customer Service & Support
GDH

Job Info

• Order processing - ensuring daily quotas are hit; validating information from the customer to confirm all requirements are met; advancing or expediting orders as required by customers.
• Customer service/support - handling inquiries from internal and external parties regarding operation policies and procedures via email, phone, chats and in-person 
• Communicate effectively and clearly with distributors, partners, and customers 
• Ensure customer satisfaction and provide professional follow-ups to address any inquiries that require additional information 
• Other miscellaneous tasks that may be required of the role (running reports, monitoring order flow, etc.) 

• 2-3 years + experience, minimum, working with data entry, customer service, or similar experience
• Familiarity with Microsoft Office programs, such as Word, Outlook, Excel 
• Excellent organizational and collaboration skills 
• Ability to work in a constantly evolving environment * Familiarity with Salesforce.com or other CRM system is a bonus! 

• Problem-solver. You have the ability to identify problems and know when to think systematically & when to think creatively to find an easy solution. You like to work independently but also enjoy collaborating with the team
• Detail orientated. You look at the big picture and its details. You recognize patterns that connect the little things and can make a conscious effort to understand causes instead of just the effects
• Self-starter. You acknowledge and seize new opportunities everywhere and in everything you do. You always take the initiative and are motivated by growth, not by the satisfaction of needs
• Multitasker. You are ambitious and disciplined, someone who masters the art of prioritization with a positive attitude. You are an enthusiast by nature someone who is always open to working on whatever comes your way