GDH Consulting is looking for Customer Service and Support in the Chicago, IL area.
Order processing - ensuring daily quotas are hit; validating information from the customer to confirm all requirements are met; advancing or expediting orders as required by customers.
Customer service/support - handling inquiries from internal and external parties regarding operation policies and procedures via email, phone, chats and in-person
Communicate effectively and clearly with distributors, partners, and customers
Ensure customer satisfaction and provide professional follow-ups to address any inquiries that require additional information
Other miscellaneous tasks that may be required of the role (running reports, monitoring order flow, etc.)
2-3 years + experience, minimum, working with data entry, customer service, or similar experience
Familiarity with Microsoft Office programs, such as Word, Outlook, Excel
Excellent organizational and collaboration skills
Ability to work in a constantly evolving environment * Familiarity with Salesforce.com or other CRM system is a bonus!
Problem-solver. You have the ability to identify problems and know when to think systematically & when to think creatively to find an easy solution. You like to work independently but also enjoy collaborating with the team
Detail orientated. You look at the big picture and its details. You recognize patterns that connect the little things and can make a conscious effort to understand causes instead of just the effects
Self-starter. You acknowledge and seize new opportunities everywhere and in everything you do. You always take the initiative and are motivated by growth, not by the satisfaction of needs
Multitasker. You are ambitious and disciplined, someone who masters the art of prioritization with a positive attitude. You are an enthusiast by nature someone who is always open to working on whatever comes your way