Customer Service & Support

Chicago, Illinois

Posted in IT
12 days ago

Job Info

GDH Consulting is looking for Customer Service and Support in the Chicago, IL area.

  • Order processing - ensuring daily quotas are hit; validating information from the customer to confirm all requirements are met; advancing or expediting orders as required by customers.
  • Customer service/support - handling inquiries from internal and external parties regarding operation policies and procedures via email, phone, chats and in-person 
  • Communicate effectively and clearly with distributors, partners, and customers 
  • Ensure customer satisfaction and provide professional follow-ups to address any inquiries that require additional information 
  • Other miscellaneous tasks that may be required of the role (running reports, monitoring order flow, etc.) 
Minimum Requirements: 
  • 2-3 years + experience, minimum, working with data entry, customer service, or similar experience
  • Familiarity with Microsoft Office programs, such as Word, Outlook, Excel 
  • Excellent organizational and collaboration skills 
  • Ability to work in a constantly evolving environment * Familiarity with or other CRM system is a bonus! 
Desired Skills:
  • Problem-solver. You have the ability to identify problems and know when to think systematically & when to think creatively to find an easy solution. You like to work independently but also enjoy collaborating with the team
  • Detail orientated. You look at the big picture and its details. You recognize patterns that connect the little things and can make a conscious effort to understand causes instead of just the effects
  • Self-starter. You acknowledge and seize new opportunities everywhere and in everything you do. You always take the initiative and are motivated by growth, not by the satisfaction of needs
  • Multitasker. You are ambitious and disciplined, someone who masters the art of prioritization with a positive attitude. You are an enthusiast by nature someone who is always open to working on whatever comes your way

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