Customer Operations Engineer
CyberCoders

San Francisco, California

Posted in Retail


Job Info


Customer Operations Engineer *Job Title:* Bilingual Customer Operations Engineer
*Job Location:* Remote
*Salary:* $90k + Bonus & Benefits
*Requirements:* SaaS, SQL, EDI, Bachelors degree , Front and Back end support. Must be fluent in Spanish or French

We are a mid-sized SaaS company looking for a Customer Operations Engineer to join our fast growing, ambitious team! We are a top provider of supply chain management, cloud-based solutions for the food industry.

You will be a technical problem solver and navigate our system and products. As a COE, you should understand retail supply chain management technical workflow. This is a skilled B2B technical support position where you will spend your time working with customers and colleagues to assess and manage case submission from start to finish.
What You Will Be Doing - Perform Operations Application Support Analysis
- Monitor system health
- Field customer inquiries
- Log issues and concerns
- Provide troubleshooting support with customers and internal departments
- Track client issue data
What You Need for this Position Strong customer focus and ability to manage and exceed clients expectations for issue resolution
Troubleshooting & Application support
SQL & EDI experience
Bachelors degree in Computer Science or similar field
What's In It for You - Fully remote
- Full Health Benefits
- Vacation / PTO
- ESPP
- 401K Matching
So, if you are a Customer Operations Engineer with experience, please apply today!
Colorado employees will receive paid sick leave. For additional information about available benefits, please contact Katie Postl
- Applicants must be authorized to work in the U.S.



*CyberCoders, Inc is proud to be an Equal Opportunity Employer*



All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law.



*Your Right to Work* - In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.



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