CT Supervisor
Wentworth-Douglass Hospital(WDH)

Job Info

---

Sign on bonus eligible

Wentworth-Douglass Hospital, an affiliate of Mass General Brigham, is committed to supporting patient care, research, teaching, and service to the community. We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve. At Mass General Brigham, we believe in equal access to quality care, employment and advancement opportunities encompassing the full spectrum of human diversity: race, gender, sexual orientation, ability, religion, ethnicity, national origin and all the other forms of human presence and expression that make us better able to provide innovative and cutting-edge healthcare and research.

Wentworth-Douglass Hospital remains among the nation's top hospitals for patient experience as a recipient of the Healthgrades 2021 Outstanding Patient Experience Award for the eighth consecutive year. Wentworth-Douglass Hospital is renowned as one of the largest acute care hospitals in the Seacoast region of New Hampshire and Southern Maine. At Wentworth-Douglass, we value people who contribute to patient-centered care that enhances community health; we recognize and reward those who share our values and transform our patients' lives. We invite you to explore opportunities, cultivate community wellness and professional growth.

The CT Supervisor oversees day to day operations of CT in Radiology including patient flow and quality assurance. This role is responsible for monitoring exams and/or CR images, assuring high quality following established departmental and QA protocols using independent judgment and initiative. This position provides input back and data relative to staff regarding individual exam and/or image for QA purposes. The Supervisor performs computed tomography procedures which meet the department's standard of quality as required. The successful candidate is capable of organizing work priorities and adjusting as circumstances requires. This position demonstrates the knowledge and skills necessary of assigned modality to provide exams or imaging services to the developmental ages of patients from newborn to adult. They possess the ability to assess and interpret appropriate data relative to age and to provide care needed as described in the department's policies and procedures. Responsibilities include interviewing, hiring/firing, scheduling, performance evaluations, quality reviews, timecard reconciliations, staff education, coaching, development, support and promotion of customer relations, and monitoring of activities to ensure performance standards are achieved.

1. Demonstrates competence in the performance of duties and provides education to students and CT Technologists emphasizing responsibilities related to analysis of information/ patient education, communication, documentation, patient care and safety. a. Familiar with and provides education on diagnostic quality exams using professional judgment, utilizing department standards and Radiologists protocols.

2. Demonstrates competence in the performance of duties and responsibilities related to professional leadership practice. a. Ensures work flow. Facilitates patient care according to scheduled exam times and inform front desk of any wait times / delays. Develops plan of action to reduce waiting times for scheduled cases, add-on exams, inpatients and ER cases and communicates with front desk to keep these times minimal. b. Makes service calls for equipment malfunctions when necessary. Provides follow-up to ensure that equipment is fixed appropriately and in a timely manner. c. Assures room check off sheets are complete daily as necessary. d. Develops and adheres to their department goals, revising annually. Submit to department manager annually (First week in January) e. Responsible for department educational staff meetings to include correct membership, agenda sent out prior to meeting, develop annual meeting schedule and provide meeting minutes. f. Daily assesses that procedures, services and environmental conditions meet guidelines. Completes Joint Commission & State inspection rounds and education to staff. Ensures safe working conditions and takes corrective action as required. g. Resolves conflicts and provides timely documentation. Coaches team members for success. Ensures performance accountability with staff. h. Maintains communication with director on daily issues and concerns. Provides recommendations and solutions. Press Ganey - actively pursues improving customer service standards; Demonstrates and assures staff & students contribute to the customization of Imaging Services practices. Uses Press Ganey suggestion improvement plans. i. Updates and maintains personnel binders on a semiannual basis. j. Accurate completion of all payroll functions within specified timeframes. Assures Kronos compliance. Assigns and assures lunch/breaks are monitored. Monitors payroll compliance. k. Participates in completing introductory and annual performance reviews within specified time frames. l. Provides feedback and participates in interviewing process.

3. Demonstrates competence in the performance of duties and responsibilities related to quality documentation audits and education plan. a. Performs QA based on established protocols. Submits ongoing QA/QC reports within specified timeframes set by director or manager. b. Provides timely, concise, accurate, and complete documentation per department timeframes with educational action plans.

4. Demonstrates competence in the performance of duties and responsibilities related to orientation and preceptor responsibilities. a. Actively completes orientation schedule, packets and training of staff and provides lockers for students. Orientates staff with the lay-out of WDH and the Radiology Department. Monitors and evaluates orientation guidelines. Completes schedules and programs. b. Provides oversight of the staff & students' knowledge, problem solving skills and clinical competency in performing radiographic exams. Provides oversight to the preceptors to develop and maintain teaching files, complete a weekly student performance updates on Trajecsys, complete a student evaluation form at mid and final semester. c. Provides a positive role model for CT Technology profession by exhibiting a professional attitude toward students, peers, staff, co-workers and daily operations. Creates an environment conducive to learning.

5. Demonstrates competence in the performance of duties and responsibilities related to patient care and safety. a. Uses cognitive skills to identify, record, and adapt procedures as appropriate to anatomical, pathological, diagnostic information and images. b. Intravenous therapy, administers and monitors intravenous fluids and contrast media. c. Uses independent judgment during diagnostic exams to accurately differentiate between normal and pathologic findings. Analyzes images, synthesizes images information and medical history, and communicates findings to the appropriate physician. d. Radiation Protection- Assures staff and students follow federal and state guidelines to minimize radiation exposure levels to patients, public and staff (ALARA.)

6. Professional Performance Standards - Demonstrates competence in the performance of duties and responsibilities related to professional/ Technical performance (processing data into RIS, PACS and Radiology equipment. a. Monitors staff and students to assure accurate input of patient data in RIS & PACS. Audits for compliance and submits action plans. Monitors staff and students. Reviews as necessary for daily operations. Provides follow up and educational action plans. Assures staff compliance. b. Understand/ monitors the need to properly associate correct accession number to the study,. Assures staff compliance. Queries/ searches for patient / exam from work stations. Merges studies when appropriate. Prints images and CD burning. Completes functions of super user to include training of staff, students, trouble shoot, and assist Radiologists. c. Ability to perform CT procedures. Proficient with all CT equipment.

Qualifications
Experience Minimum Required 3+ years experience

Education Minimum Required Graduate from an approved radiology training program. Certified CT technologist

Education Preferred/Desired BS Degree

Training Minimum Required IV certification within 6 months of hire

Special Skills Minimum Required Supervises daily operations of CT workflow. Works alongside technologists administering patient care and serves as a preceptor, mentor, and resource to students and staff as well as assists management with educational & supervisory responsibilities.

Technical skills: QC Participant, Preceptor, Basic Word, Excel, CPR w/in 3 mos, IV Certification w/in 6mos

Special Skills Preferred/Desired N/A Licensure and/or Certifications Required NH State Medical Imaging License after December 31, 2018

EEO Statement
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
• The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

This job has expired.