CSL -- Partner Manager (Global Payroll)
ADP

Job Title: Partner Manager

Employee Type: Full Time

Department: Partner Management

Reports To: Manager of Partner Management

Job Summary:

The Partner Management Specialist is the primary owner of the relationship with the In Country. Partners (ICPs) across multiple countries within a specified geography. This team member has responsibilities ranging from ICP pricing negotiation and Sales Support, ICP performance management, and strategic sourcing of new providers.

This role is a critical aspect of the global supply chain management with in-country providers. The team member will be the primary support for both, internal team members as well as the local partners. The PM Specialist is an integral aspect of Celergo/ADP's ability to provide efficient, accurate, and cost-effective global payroll solutions.

Key responsibilities:

• Monitor and manage the performance of ICPs.
• Assist with and manage ICP escalation requests.
• Respond to and resolve issues/tickets from internal team members.
• Strategically reviewing partners/countries to recommend focus for new provider sourcing/allocation.
• Sourcing new ICPs, including managing the search and vetting of system and processes.
• Managing annual price renewal processes with ICPs.
• Negotiating fees with ICPs with a focus on expanding Celergo margin and placing Celergo at a competitive price point within the given country.
• Strategically setting ICP preferences for new business within each country.
• Manage country-specific sales RFP question gathering.
• Maintain and manage engagement letter and termination notices.
• Research, document, and communicate major legislation and compliance requirements.
• Coaching and training internal team members on complex country-specific requirements and
• legislations change as needed.
• Provide training to ICPs on Celergo process, procedures, and systems.
• Analyze metrics related to ICP performance and prioritize process improvement projects.
• Approve and maintain security access to Celergo systems for ICP users.
• Manage data requests for local requirements for benefit of CGC and other global systems.
• Assist with other PM projects assigned.

Education & Experience:

• Bachelor's degree
• Proficient in MS Office Suite, particularly with Excel spreadsheets containing high volumes of data.

Skills:

• Strong written and oral communication skills with cross-cultural sensitivity
• Strong analytical skills, critical thinking and attention to detail
• Exceptional time management skills and ability to work under pressure in deadline driven
• environment
• Experience in working across multiple cultures
• Language skills and/or International experience preferred
• Ability to work flexible hours as required.