CRM Mgr & Sys Dev Analyst
University of South Carolina

Job Info

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Logo:

Posting Number:

STA00217PO24

Job Family:

Information Technology

Job Function:

IT Business Systems Analysis

USC Market Title:

IT Business Analyst

Link to USC Market Title:

https://uscjobs.sc.edu/titles/133271

Job Level:

P2 - Professional

Business Title (Internal Title):

CRM Mgr & Sys Dev Analyst

Campus:

Columbia

Work County:

Richland

College/Division:

College of Nursing

Department:

CON College of Nursing

State Pay Band:

7

Approved Starting Salary:

$65,539

Advertised Salary Range:

$65,539 - $70,000

Part/Full Time:

Full Time

Hours per Week:

37.5

Work Schedule:

Standard working schedule: 8:30am - 5:00pm

Must be willing to work a flexible schedule to meet the needs of the department.

Basis :

12 months

Job Search Category:

Information Technology

About University of South Carolina:

From the Upstate to the Lowcountry, the University of South Carolina system is transforming the lives of South Carolinians through the impact of our eight institutions and 20 locations throughout the state. More than 50,000 students are enrolled at one of eight institutions, including the research campus in Columbia and comprehensive four-year universities in Aiken, Upstate and Beaufort. In addition, our Palmetto College campuses in Salkehatchie, Union, Lancaster and Sumter enable students to earn associate or bachelor's degrees through a combination of in-person, online or blended learning. All of our system institutions place strong emphasis on service - helping to build healthier, more educated communities in South Carolina and beyond.

Inclusive Excellence Statement:

At the University of South Carolina, we strive to cultivate an inclusive environment that is open, welcoming, and supportive of individuals of all backgrounds. We recognize diversity in our workforce is essential to providing academic excellence and critical to our sustainability. The University is committed to eliminating barriers created by institutional discrimination through accountability and continuous process improvement. We celebrate the diverse voices, perspectives, and experiences of our employees.

Advertised Job Summary:

CRM Manager and Systems Development Analyst. Responsibilities include administration of College of Nursing(CON) Office of Academic Affairs(OAA) tech systems, such as the Slate CRM platform, working with partners for data integrations, being available as a technical resource and trainer, administer other information systems/platforms utilized by our team.

Minimum Qualifications:

Bachelor's degree and 2 or more years of experience, which may be substituted by equivalent combination of certification, training, education, and/or experience.

Preferred Qualifications:

• Bachelor's degree in Information Technology Systems or related field; and 2 or ore years of experience of equivalency.
• Experience working in higher education, especially with university IT support staff on data models and data projects.
• Experience with Technolutions Slate or other Constituent Relationship Management (CRM) systems. Slate experience is preferred.
• Experience authoring reports, and dashboards
• Knowledge of admissions operations, cycle, policies, and support activities.
• Familiarity with data structure and data analytical tools.
• Familiarity with data integrations; Web Services, APIs, SFTPs.
• Familiarity with Python or SQL scripting.
• Familiarity with HTML, Liquid Markup or CSS.

Knowledge/Skills/Abilities:

• Excellent verbal, written, and interpersonal communication skills.
• Ability to translate sophisticated processes into manageable, user-friendly steps for end users.
• Ability to maintain confidential information.
• Ability to think creatively and analytically.
• Ability to prioritize and manage multiple responsibilities and projects concurrently.
• Ability to work independently and with little direct supervision but also collaboratively as a team member.
• Ability to cultivate and manage key relationships.
• Ability to negotiate with and persuade others.
• Experience providing customer support.
• Possess and maintain a customer-friendly and positive attitude, especially while working under pressure.
• Working knowledge of MS Office.

Job Duty:

CRM and System Administration: Oversee day-to-day system maintenance (forms, events, rules, retention policies, data flow) of Slate CRM and other systems used by OAA, to ensure efficient operation and resource optimization while meeting functional business requirements. Provide daily remote or on-site support for Slate users. Ensure data integrity of daily imports and exports via queries or admin tools; coordinate daily data clean-up processes for accuracy and error resolution; identify and resolve duplicate records. Respond to service tickets by internal and external user groups on topics including but not limited to form creation/modifications, application updates/mapping, query creation/modification and rule creation/modifications. Troubleshoot issues as they arise.

Essential Function:

Yes

Percentage of Time:

30

Job Duty:

Build queries, communication triggers, customized emails, and reports for College of Nursing Admission and Recruitment department and potentially other College of Nursing Departments. Consults with partners to gather requirements and design and develop customized forms, queries, reports, datasets, customized emails and communication plans, portals, applications, prompts, fields.

Essential Function:

Yes

Percentage of Time:

30

Job Duty:

Research and develop new or additional Slate enhancements that support business needs. Work with Assistant Dean of Student Affairs and Director of Information Technology to implement enhancements. Continually enhance understanding of Slate by participating in Community Conversations, Slate Annual Summit, and/or Slate Labs.

Essential Function:

Yes

Percentage of Time:

15

Job Duty:

System Steward: Manage user permissions, user groups, and roles in IT systems, as it pertains to advisors, faculty, and staff members. Create formal documentation of on/off boarding users for compliance.

Essential Function:

Yes

Percentage of Time:

15

Job Duty:

Develop system documentation related to upgrades, enhancements and projects. Assist with the creation and delivery of end user documentation and training.

Essential Function:

Yes

Percentage of Time:

5

Job Duty:

Actively participate in university IT meetings/groups to gather information on planned Student Information System (SIS) updates and upgrades, and other university systems. Provide Office of Academic Affairs leadership and end users with regular updates of planned changes or challenges with the SIS, or other university systems. Participate in professional development opportunities to further develop technical and professional skills.

Essential Function:

Yes

Percentage of Time:

5

Safety Sensitive or Security Sensitive:

No

Hazardous weather category:

Non-Essential

Number of Vacancies:

1

Desired Start Date:

04/16/2024

Job Open Date:

03/08/2024

Job Close Date:

04/22/2024

Open Until Filled:

No

Special Instructions to Applicant:

Positions are advertised for a minimum of five (5) business days on our job website. After five (5) business days, positions can be closed at the discretion of the department at any time. This employment site is updated on a regular basis. The length of the recruitment and screening process may vary from position to position, depending upon a variety of factors. Should review of your qualifications result in a decision to pursue your candidacy, you will be contacted by phone or email.



We are only accepting applications submitted by April 22, 2024.


The University of South Carolina offers a valuable benefits package including but not limited to:

• Health and Life Insurance
• Retirement Programs
• Paid Tuition
• Dependent Scholarships
• Annual Leave
• Sick Leave
• 13 Paid Holidays (including an extended December holiday)
• Paid Parental Leave
• Professional Development Opportunities

Click here to learn more about why you should work at USC.

Quicklink for Posting:

https://uscjobs.sc.edu/postings/165449

EEO Statement:

The University of South Carolina does not discriminate in educational or employment opportunities or decisions for qualified persons on the basis of age, ancestry, citizenship status, color, disability, ethnicity, familial status, gender (including transgender), gender identity or expression, genetic information, HIV/AIDs status, military status, national origin, pregnancy (false pregnancy, termination of pregnancy, childbirth, recovery therefrom or related medical conditions, breastfeeding), race, religion (including religious dress and grooming practices), sex, sexual orientation, veteran status, or any other bases under federal, state, local law, or regulations.

This job has expired.