Conversational Design Lead
General Motors

Job Info

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About GM

There's never been a more exciting time to work for General Motors.

To achieve our vision of a world with Zero Crashes, Zero Emissions and Zero Congestion, we need people to join us who are passionate about creating safer, better and more sustainable ways for people to get around. This bold vision won't happen overnight, but just as we transformed how the world moved in the last century, we are committed to transforming how we move today and in the future.

Why Work for Us

Our culture is focused on building inclusive teams, where differences and unique perspectives are embraced so you can contribute to your fullest potential as you pursue your career. Our locations feature a variety of work environments, including open work spaces and virtual connection platforms to inspire productivity and flexible collaboration. And we are proud to support our employees volunteer interests, and make it a priority to join together in efforts that give back to our communities.

Job Description

Our Customer Experience Design group is seeking a passionate and talented Conversational Design Lead to create customer-facing experiences across multiple brands and digital platforms. Our work touches millions of lives across web, mobile, wearable, vehicle, and conversational interfaces.

As a Conversational Design Lead, you would collaborate with other designers, researchers, technologists, and business stakeholders to craft meaningful experiences for our customers through thoughtful voice and messaging strategies. The ideal candidate will have voice interaction and information design skills, an understanding of user-centered design, and a passion for designing digital products.

• Provide strategic leadership through influence, judgment, communication, and collaboration to drive design decisions
• Collaborate closely with team members to craft world-class user experiences across multi-modal products and platforms
• Balance user needs, technical constraints, and business objectives to solve problems effectively
• Facilitate workshops and collaborative design activities with stakeholders and users
• Collaborate with teammates to design and conduct stakeholder and user research; capture problem definitions in a variety of forms and models, including personas, scenarios, and requirements
• Craft conversational designs for voice-enabled and messaging interfaces, advocating usability and user-centered design principles
• Create design deliverables to communicate your work including dialog and user flows, sketches, prototypes, wireframes, and specifications
• Measure and analyze user experience research and testing to validate designs, get user feedback, and identify opportunities to improve the customer experience
• Work with product owners and key stakeholders to brainstorm and identify opportunities, executing them as a flawless part of the overall user experience

Additional Job Description

Required Qualifications:

• 5+ years of experience creating voice-operated or conversational user interfaces and/or multi-modal digital products
• Formal degree or training in HCI, Product Design, Interaction Design, Linguistics, or related
• Strong portfolio with work samples showcasing expertise in user experience design, creativity, and depth of thought
• Experience incorporating research into the design process
• Strong written, visual, and verbal communication skills
• Proficient in common design tools like Axure, Sketch, Adobe XD

Preferred Qualifications

• Master's degree in HCI, Linguistics, or related field
• Fluency in one or more non-English languages
• Prototyping experience (software and/or hardware development experience a plus)

Please only apply if you DO NOT need sponsorship to work in the Unites States now or in the future. We are unable to consider candidates who require sponsorship.

Benefits Overview

The goal of the General Motors total rewards program is to support the health and well-being of you and your family. Our comprehensive compensation plan incudes, the following benefits, in addition to many others:
• Paid time off including vacation days, holidays, and parental leave for mothers, fathers and adoptive parents;
• Healthcare (including a triple tax advantaged health savings account and wellness incentive), dental, vision and life insurance plans to cover you and your family;
• Company and matching contributions to 401K savings plan to help you save for retirement;
• Global recognition program for peers and leaders to recognize and be recognized for results and behaviors that reflect our company values;
• Tuition assistance and student loan refinancing;
• Discount on GM vehicles for you, your family and friends.

Diversity Information

General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities.GM is proud to be an equal opportunity employer.

We encourage interested candidates to review the key responsibilities and qualifications and apply for any positions that match your skills and capabilities.

Equal Employment Opportunity Statements

The policy of General Motors is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, General Motors is committed to being an Equal Employment Opportunity (EEO) Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us atCareers.Accommodations@GM.com. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.

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