Job Summary
The Supervisor will be responsible for delivering management support to the Servicing Support team by providing immediate supervisory assistance for all team members. The Supervisor will combine the ability to manage and coach agents with preparing management reports and leading contact center initiatives while ensuring KPI goals are met. The Supervisor will also be responsible for providing coaching and delivering feedback while acting as a Subject Matter Expert (SME). The ability to multi-task as well as readily shift priorities is essential for this position.
Shift Time - Monday - Friday from 11:30 AM to 8:00 PM EST. Rotating Saturdays from 7:30 AM to 4:00 PM EST.
Job Responsibilities:
Coaching and Development
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