Consulting Engineer
GDH

Richardson, Texas

Posted in IT


This job has expired.

Job Info


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GDH Consulting is looking for a Consulting Engineer to work remotely.

Our client is seeking a Mobility Customer Support Engineer. This opportunity provides a highly motivated individual an opportunity to work with one of the largest mobile operators in the world. The CSE provides post-sales support and project / customer management for Cisco's Mobility packet core product and technologies.

The CSE opportunity allows for in depth understanding of several key growth segments of the Mobile marketplace including Linux, Hypervisors, Cloud Orchestration and WAN/LAN facing transport technologies.

The successful candidate will have a track record and desire to excel at both technical issue resolution and customer management. Multi-tasking and the ability to successfully manage multiple issues at once are necessary for the CSE. The CSE will build and maintain relationships with existing customers as well as work with new customer as they come on-line.

The CX organization is a dynamic and growing organization looking for knowledgeable and capable individuals to help scale the team as we move forward in a very fast and evolving marketplace.

Responsibilities:

Provide tier three technical support. Manage day-to-day technical needs of service provider customers. Support / enable customer specific solutions to grow business. Steer customer expectations according to product and network management capabilities.
  • Participate in daytime and night/weekend on-call rotation
  • Troubleshoot service provider networks to quickly resolve downtime and outages
  • Maintain customer support database for active issues
  • CSE is the owner of issues as they arrive and throughout the resolution process
  • Create Methods of Procedure (MOP) and action plans for post-sales projects
  • Utilize the technical service lab to recreate and resolve customer issues
  • Develop expertise in specific areas (i.e., technology, product, solution)
  • Transfer this skill to mentor colleagues and/or customers via presentations or documentation (technical tips, etc...)
  • Manage the issues/customer by setting expectations and meeting/exceeding those expectations to achieve the highest level of customer satisfaction
  • Effectively communicate/escalate issues to engineering, and resolutions/work-around to the customer

Minimum Qualifications:
  • Expertise in packet core technologies like 3G, 4G, LTE, and 5G networks
  • Hands-on experience with StarOS and ASR 5500
  • Experience with Remote Customer Support
  • Strong analytical, problem-solving, and organizational skills
  • Strong written and verbal communication skills
  • Strong skills of Linux/Solaris/Unix
  • Strong skills in database management
  • Minimum of 5 years' experience (or graduate school equivalent) in the telecommunications industry
  • Desire to continue learning
  • Strong knowledge of protocols including TCP, UDP, Diameter and other general Routing and Switching protocols
  • BASH, Python, Perl, C, Java, or any programming/scripting experience
  • Wireshark analysis

Desired Skills:
  • Virtual Network Functionality knowledge
  • Software-Defined Networking experience
  • Virtual environments such as VMWare, KVM or Open stack
  • Experience with databases, Mongo preferred
  • Experience with scripting and automation tools/languages
  • Experience with high availability service provider or data center environments
  • System Design, Configuration Management, Development and Deployment of virtual services in multiple environments
  • BS in Engineering/Computer Science/IT and/or equivalent experience, Master's degree a plus
  • CCIE not required, but is a plus


This job has expired.

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