Community Manager
Fairfield Residential

Gaithersburg, Maryland

Posted in Property and Housing


Job Info


$1,000 Sign-On Bonus*

Community Manager

This position will manage two neighboring properties in the DC Metro area: Oakfield and Parklane

ABOUT THIS POSITION:

Fairfield Residential properties are known for our visible and available on-site staff that keep our residents loving where they live. Our Community Managers are independent leaders that maintain these high standards and approach all facets of the property's operations with strong business instincts and a customer-centric mindset.

Community Managers play a critical role in hiring, coaching and supervising a high performing team. Their focus is to ensure the property's revenue and profit targets are met while maintaining best in class standards for customer service and high retention for our residents.

This is a busy, exciting job for a dynamic, self-motivated collaborator who is passionate about a vibrant career in residential property management. In this role, you must have the ability to work a flexible schedule to include weekends, evenings, and holidays and have a valid real estate license. This position reports to a Regional Supervisor.

THIS POSITION MAY BE RIGHT FOR YOU IF:

  • YOU ARE DRIVEN BY CUSTOMER SATISFACTION and work diligently to maintain their happiness.
  • YOU GET INTO THE NUMBERS and all the ways that projecting, calculating, tracking and reporting them makes a business successful.
  • YOU ARE A GOOD LISTENER that approaches the needs of your colleagues and residents with empathy and a commitment to solving problems
  • YOU SET THE WORK ETHIC STANDARD by expecting the same of others as you expect of yourself.
  • YOU ARE TECH SAVVY especially with the Microsoft Office suite and Yardi (or similar) software.
  • YOU KNOW THAT INTEGRITY MATTERS and exhibit a strong adherence to ethical standards including, but not limited to, the ability to maintain confidentiality and fiduciary responsibility.
  • YOU STAY ON TOP OF IT with admirable time management and organizational skills.

WHAT YOU CAN EXPECT TO DO IN THIS ROLE:

TEAM MANAGEMENT
  • Recruit, lead, motivate, and develop a high performing and diverse staff.
  • Provide coaching, guidance, ongoing feedback and light mediation.
  • Ensure adherence by all staff to company policies and procedures.

FINANCE MANAGEMENT
  • Prepare, execute and truly own the property's operational budget.
  • Utilize an online accounting system such as Yardi to generate and review reports to ensure property is within budgeted expectations and make recommendations for cost savings and revenue generating opportunities.
  • Oversees customer collections and implements legal proceedings when necessary

PROPERTY MANAGEMENT
  • Ensure budgeted occupancy levels at budgeted rental rates are in conjunction with other goals of the property.
  • Prepare and conduct property inspections and corporate or investor tours.
  • Maintain a collaborative working relationship with the on-site professional team to seamlessly coordinate and prepare for the welcoming of all new residents.

SALES & MARKETING
  • Ensure the effective execution of marketing programs per branding and marketing standards.
  • Represent and ensure the content for your property is represented accurately on marketing assets such as the property website and social media.

CUSTOMER SERVICE
  • Increase resident satisfaction through lease renewal strategies and resident retention plans.
  • Serve as a Fairfield ambassador by effectively and professionally managing residents' concerns.

WHAT YOU'LL NEED ON DAY ONE:

For this role, at least three years of hands-on property management experience is desired; with multifamily property experience a big plus. A successful track record as a supervisor is preferred. This is not an entry level position.
  • Valid Real estate and/or other license(s) as required by law.
  • Strong understanding of financial statements such as budget, financial reports, P&L Statements, General Ledger etc. Experience in writing and maintaining budgets.
  • Strong understanding of federal, state and local fair housing laws and provisions.

HOW TO STAND OUT:
  • A previous track record of maintaining occupancy and net operating incomes in multi-family property management position(s).
  • Strong references as a supervisor of a large team.

*The sign on bonus, less usual deductions, will be paid following the completion of 90 days of employment.



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