Community Health Coordinator

Salem, Oregon

Posted in Insurance

Job Info

Looking for a way to make an impact and help people?

Join PacificSource and help our members access quality, affordable care!

PacificSource is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status, such as race, religion, color, national origin, sex, sexual orientation, gender identity or age.

Diversity and Inclusion: PacificSource values the diversity of the people we hire and serve. We are committed to creating a diverse environment and fostering a workplace in which individual differences are appreciated, respected and responded to in ways that fully develop and utilize each person's talents and strengths.

Oversee initiatives aimed at transforming the health of Oregonians. This role provides both internal and community-based project management and coordination to advance individual health, population health, and healthcare transformation with a focus on the CCO region. This position works closely with health care providers, community partners, Oregon Health Plan members, and local government entities.

Essential Responsibilities:

  • Contribute to PacificSource's community health plan initiatives (i.e. Community Health Improvement Plan, CCO Transformation and Quality Strategy Plan) through their conception, development, and implementation. Interact with all departments and personnel, as needed, including external customers, providers, government entities, community partners, vendors, and consultants.
  • Contribute to, design, and implement work plans generated from the Community Health Assessment and Improvement Plans and the CCO Transformation and Quality Strategy Plan.
  • Develop business plans and monitor contractual agreements for collaborative community health projects, ensuring that successful initiatives have a positive impact on both the organization, and the community. Lead project management role for some initiatives.
  • Facilitate multi-stakeholder groups in the development and execution of complex projects.
  • Develop effective solutions and manage schedule, timelines, activities, and milestones to ensure thorough development and timely implementation of projects.
  • Facilitate and represent the company in multi-stakeholder boards, steering committees, and work groups to establish common solutions to complex community health problems thus improving community health and coordinated care.
  • Work with providers and other partners to develop and implement innovative care models, including models that will improve care for complex, vulnerable populations.
  • Participate in other local community health initiatives not sponsored by the company.
  • Partner with leaders and staff in all company markets to ensure community health plan strategies are aligned, best practices are shared, and teams are well informed about how to leverage community health plan initiatives in their daily work.
  • Coordinate business activities by maintaining collaborative partnerships with key departments.
  • Actively participate in various internal and external committees in order to disseminate information within the organization and represent company philosophy.
  • Provide project management support for the VP of Medicaid and Medicaid Admin team, as needed.
  • Coordinate with other CCO team members and align efforts between regions whenever possible.

Supporting Responsibilities:
  • Collaborate with and support other CCO team members.
  • Participation in internal and community based public presentations.
  • Provide thought leadership and participate directly in refinement of the company's strategic plan and major strategic aims.
  • Educate departments and employees on the CCO and Community Health Improvement Plan strategies.
  • Meet department and company performance and attendance expectations.
  • Follow the PacificSource privacy policy and HIPAA laws and regulations concerning confidentiality and security of protected health information.
  • Perform other duties as assigned.


Work Experience: Minimum of 5 years experience in the health care industry, provider organization, or related area. Relevant experience in the following areas: managing healthcare operations, community health, strategic planning, business development, quality improvement, strategic relationship development, workforce innovation, population health improvement. Experience leading large multi-stakeholder initiatives highly desired. Experience in managing complex projects or project management certification is desirable. Demonstrated ability to develop and execute strategy.

Education, Certificates, Licenses: Bachelors or equivalent degree strongly desired. PMP certification desired. Bilingual English/Spanish strongly preferred.

Knowledge: Excellent public relations, presentation, and interpersonal skills. Demonstrated successful communication skills, including public presentation, training, meeting facilitation. Strong verbal and writing skills. Maintain high level of knowledge of company products, health reform trends at the Federal and State levels, and the insurance industry. Demonstrated skills with the following software: Microsoft Word, PowerPoint, Excel, and Visio. Strong analytical and problem solving skills.



Building Customer Loyalty

Building Strategic Work Relationships

Building Trust

Continuous Improvement

Contributing to Team Success

Planning and Organizing

Work Standards


Work inside in a general office setting with ergonomically configured equipment. Travel is required approximately 35% of the time.

Accountability, Collaboration, Communication (written/verbal), Flexibility, Group Problem Solving, Listening (active), Organizational skills/Planning and Organization, Teamwork

Our Values

We live and breathe our values. In fact, our culture is driven by these seven core values which guide us in how we do business:
  • We are committed to doing the right thing.
  • We are one team working toward a common goal.
  • We are each responsible for customer service.
  • We practice open communication at all levels of the company to foster individual, team and company growth.
  • We actively participate in efforts to improve our many communities-internally and externally.
  • We actively work to advance social justice, equity, diversity and inclusion in our workplace, the healthcare system and community.
  • We encourage creativity, innovation, and the pursuit of excellence.

Physical Requirements: Stoop and bend. Sit and/or stand for extended periods of time while performing core job functions. Repetitive motions to include typing, sorting and filing. Light lifting and carrying of files and business materials. Ability to read and comprehend both written and spoken English. Communicate clearly and effectively.

Disclaimer: This job description indicates the general nature and level of work performed by employees within this position and is subject to change. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this position. Employment remains AT-WILL at all times.

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