Commercial Card Implementation Specialist
Commerce Bank

Kansas City, Missouri

Posted in Banking


This job has expired.

Job Info


About Working at Commerce

Wouldn't it be great to build your career at a bank that's known for helping people with their financial challenges? That's exactly what you'd be doing when you join the team at Commerce Bank. We're looking for teammates who are ready to do whatever it takes to help our customers with their everyday financial needs. You'd be helping yourself too, because Commerce has a tradition of recognizing and rewarding team members for their talent, skills and contributions.

No wonder we've been an industry leader for over 155 years and have developed a reputation as a great place to work in the financial services world. If you'd like to be a part of a team and culture that is respected by its peers and in your community, we should talk. We're always looking for the best and brightest.

About This Job

This position is primarily responsible for ensuring the smooth implementations of all Commercial Payment - Commercial Card Products. The Implementation Project Consultant is responsible for the onboarding of clients post sales. They will act as a single point of contact, working as a consultant to the clients to ensure that our products and solutions meet the clients' program goals while complementing their business systems, operations, and workflows. In this capacity, the position will work closely with the C-Level, Payments Manager IT Manager, and Project Team, as well as with Sales, Account Management, Tech and other internal teams. The Project Consultant has responsibility to ensure products are appropriately described, presented, and implemented to meet client satisfaction by delivering on our Customer Promise to ASK, LISTEN and SOLVE.

Essential Functions

  • Develop client project plans to meet clients commitments and goals
  • Provide ownership and coordination of the implementation process
  • Hold regular and ad-hoc meetings/calls with internal teams and customers, including requirement gathering meetings, recurring calls, supplier analysis review, days to first transaction and other related program goals
  • Track and report on project progress with the ability to collaboratively escalate and resolve obstacles to meet project and program commitments
  • Proactively handoff Account Management teams to transition accounts after they have been successfully implemented to the respective portfolio
  • Perform other duties as assigned

Knowledge, Skills & Abilities Required
  • Strong understanding of NACHA and/or Visa/MasterCard Operating Rules, regulations and interchange requirements as well as various modes of processing
  • Strong understanding of contract language
  • Intermediate knowledge of commercial or consumer credit
  • Ability to learn products and services offered by Commerce Bank
  • Excellent sales and presentation skills
  • Ability to travel as needed to conduct in person client meetings
  • Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities
  • Inquisitive, agile and strong team player with excellent written, verbal and interpersonal communication skills
  • Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values
  • Intermediate level proficiency with Microsoft Word, Excel and Outlook

Education & Experience
  • Bachelor's degree or equivalent combination of education and experience required
  • 4+ years commercial or merchant bankcard experience in the areas of implementation, project management, sales or portfolio management required
  • 5+ years business to business sales or support experience preferred
  • Experience with salesforce.com preferred

***Level of role is determined by knowledge, experience, skills, abilities, and education

Location: 811 Main St, Kansas City, Missouri 64105

Time Type:
Full time


This job has expired.

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