Commercial Americas Support Specialist
Millipore Corporation

Job Info

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The Applied Sales Support Specialist at MilliporeSigma is the primary point of contact for customized order processing for our Applied Customers. The emphasis of this role is on identifying and removing supply chain barriers from batch allocation through shipment. Effective communication of customer requirements via accurate order entry, data management, and specification review. Specific responsibilities include: Proactively monitor and communicate the status of orders from entry to shipment Collaborate with Order Management and Planning team, to ensure on-time delivery and customer satisfactionSupport customers by proactively reducing the frequency of complaints through effective preventative actionsCustomized order processing, and order management techniques to drive strong business relationships and ensure business and customer retentionConfirm customer packaging configurations, and customer specifications using change control data to ensure customer expectations are metDevelop a strong working relationship with key Applied customers and sales team membersAbility to interpret customer requirements and communicate effectively across diverse workgroupsOffer alternate products and configuration(s) when the requested product is not availableIdentify root cause and corrective actions to minimize customer impactInvestigate and resolve the inquiry with the appropriate functional areasThis is a hybrid position at our St Louis, MO location

Who You Are:

Minimum Qualifications:

High School Diploma or GED 2+ years of customer service experience

Preferred Qualifications:

Bachelor's Degree in Business Administration or Supply Chain ManagementCall center experienceSAP experienceProficiency with creating spreadsheets, formulas, and charts in Microsoft ExcelProcess improvement skillsKnowledge of Customer Service, Quality Control, Packaging, Inventory planning, and Manufacturing processesKnowledge of shipping (domestic and international) and accounting (basic principles of cost, profits, and margins for our business)Experience working in a fast-paced environment and the ability to adapt to changing processes/systemsExcellent organizational skills with the ability to manage and track multiple activitiesDetail-oriented with strong analytical skillsProfessional communication skills

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