Job Summary
The Collector 1 will be responsible for answering inbound telephone calls from and placing outbound calls to mortgage borrowers that are 0-60 days delinquent. Through the course of these conversations, the Collector 1 will gather details surrounding a borrower's current financial situation, arrange payment and/or payment alternatives, and create detailed documentation to ensure the Collections process is tracked in an accurate manner. The collections team must ensure that critical call center benchmarks are met on a daily basis. Those benchmarks include an average speed of answer of 60 seconds or less, abandonment rate of less than 5 percent and a blockage rate of less than 1 percent. This is reported to investors and the organization. Meeting those benchmarks, making and taking customer phone calls to educate on payment options and reducing delinquency are key components for the collections team to be successful. Having a collection's agent will ensure that the team is in compliance with call center requirements and services our customers, and investors and prevents losses in the portfolio.
Job Responsibilities:
Job Responsibilities:
Handle Inbound/Outbound Customer Contacts by Telephone.
Subscribe to job alerts and upload your resume!
*By registering with our site, you agree to our
Terms and Privacy Policy.