Collections Specialist
Intrado

Job Info

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JOB DESCRIPTION

Job Summary: Responsible for the account receivables performance of a business-to-business client portfolio. Display ownership in portfolio results by holding clients accountable to their payment terms while building meaningful relationships with clients. Collaborate with internal business partners to resolve situations causing payment delays.

Essential Duties:

• Proactively contact clients to avoid potential payment delays and collect on delinquencies
• Identify collection issues and plan a course of action ensuring timely resolution
• Maintain current client information including backups and escalation contacts
• Notate all communications with client and maintain adequate supporting documentation
• Initiate escalation process on non-responsive clients with past due balances
• Follow escalation process on accounts requiring write off or 3rd party submission
• Process credit card payments from clients when required
• Prepare client refund forms per company guidelines
• Identify clients to receive monthly account statements
• Prepare to discuss plan of action for key delinquent accounts during monthly portfolio reviews with Supervisor/Manager
• Contribute to process improvement innovations
• Perform duties required within Intrado policy to promote success as an individual and within the team
• Communicate effectively and respectfully when holding clients accountable to approved payment terms or handling account discrepancies
• Engage with internal partners to support a positive client experience

Minimum Qualifications:

Applicant for this job will be expected to meet the following minimum qualifications. Education

• High school diploma or GED required.
• Associates degree in business administration, accounting, finance, or a related field preferred.

Experience

• Minimum one year business experience including credit or collection experience required.

Other

• Basic knowledge of MS Word and Excel required

Qualifications:

• Preferred credit, collections or other related business experience
• Preferred degree/certificate of higher education related to accounting or related business field
• Good written and verbal communication, negotiation, and conflict resolution skills
• Capable of working alone and within a team
• Tolerance of high-pressure situations in a changing business environment
• Strong organizational skills and attention to detail
• Ability to prioritize workload to meet deadlines while delivering an outstanding client experience
• Experience in MS Office (Outlook, Word, Excel) and preferred experience in financial/database systems such as Oracle, Salesforce, ECB, and Metranet

Benefits & Compensation

Want to love where you work? At Intrado, we offer a comprehensive benefits package that includes what you'd expect (medical, dental, vision, life and disability coverage, paid time off, a 401(k) retirement plan with company match and flexible spending accounts), and several that go above and beyond - tuition reimbursement paid parental leave, access to a robust library of personal and professional training resources, employee discounts, critical illness, hospital indemnity and pet insurances, identity protection and more! Apply today to join us in work worth doing!

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