CollaborateMD - Account Manager (REMOTE)
EverCommerce Solutions Inc

Orlando, Florida

Posted in IT

Job Info

CollaborateMD is looking for an experienced Remote Account Manager who has a passion for defining and implementing new ways to grow and retain customers.

You are a passionate, action-oriented leader with the ability to think outside the box to deliver an exceptional customer experience. You are driven to establish, maintain and grow relationships through active engagement and personable interactions. You play a key role in leveraging your deep understanding of our product, partner channels and customers to help define and implement new ways to grow and retain customers.

CollaborateMD, an EverCommerce company, is a leader in Practice Management and Medical Billing Software-as-a-Service (SaaS) with over 1 million patient claims submitted by doctors and billers using our platform each month. Our software helps healthcare entities thrive in an increasingly complex world by offering best-in-class, affordable products that allow them to focus on what matters most - caring for patients.

EverCommerce is bringing together best-of-breed commerce solutions in the service sector, forming one service commerce platform that improves go-to-market strategy for technology companies and simplifies the software-buying process for business owners. Our ecosystem enables companies to thrive in an environment of shared knowledge and resources with significant cost savings.

CollaborateMD headquarters is located in the heart of Downtown Orlando. Our open floor-plan, natural light office space delivers panoramic views of Lake Eola & the Central Business District and is home to high-energy, driven people who like to work hard and play hard.

Core Responsibilities:

  • Be the primary point of contact and build relationships that fosters customer retention and loyalty.
  • Strategically manage and assist a large portfolio of customers through email, phone, online presentations, screen-share and in person meetings
  • Monitor and analyze customer's account and usage of our product(s) and services with the goal to maintain and grow monthly recurring revenue by driving adoption and utilization of our /products/features
  • Ensure the timely and successful delivery of our solutions according to customer needs and objectives
  • Communicate clearly and concisely the progress of monthly/quarterly initiatives to internal and external stakeholders
  • Build strong domain expertise within our product and industry by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations
  • Enhance the organization's reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value
  • Responsible for working with the Sales & Solutions and Implementation teams to ensure successful on-boarding of customers

Must Haves:
  • 2-3+ years of experience in account management, customer sales and customer support, or consulting; experience with a SaaS company a plus
  • Exceptional communication and presentation skills with the ability to influence at all levels of the organization, including executive and C-level
  • You are a self-starter who takes initiative, can work without supervision and begin projects independently. You are compelled to take action through empowerment
  • You have good communication and interpersonal skills and build good rapport with your target audience
  • You use strategic thinking to plan for the future. You prepare strategies and conjure ideas that will both cope with the changing environments and consider the various challenges that lie ahead
  • You are resourceful. You adopt not a "can-do" but a "will-do" attitude, and are willing to think way outside the box in order to get the job done
  • You demonstrate adaptability and flexibility to change or adjust to meet the needs of the situation or environment
  • You are a results-oriented entrepreneur that crafts plans and capitalizes on market opportunities to drive revenue
  • High level of comfort presenting key client-focused solutions in an effort to be the customer advocate within CollaborateMD
  • Strong critical thinking, analytical skills with an entrepreneurial and proactive mind-set. You have the ability to understand, analyze and interpret data to make organizational, planning and problem-solving decisions
  • Ability to effectively prioritize tasks and manage time, even under high-pressure situations
  • Confident navigating Google Apps, Microsoft Office Suite, Salesforce and help desk support software

Nice to Haves:
  • Knowledge of the healthcare industry.
  • BA/BS degree preferred

Benefits and Perks:
  • Competitive salary (50k base)
  • Robust medical benefits & 401k with match
  • Public Transportation reimbursement
  • Gym stipend
  • Start with 17 days of PTO, 8 standard holidays and your birthday off, plus a day off to volunteer each year
  • Casual dress code
  • Company sponsored happy hours, picnics, events, and celebrations (when the office is open)

EverCommerce is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We look forward to reviewing your credentials and getting to know more about your experience!

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