Cloud Operations Specialist (NOC)
Kforce Inc.
Job Info
RESPONSIBILITIES:
Kforce has a client seeking a Cloud Operations Specialist (NOC) in Weston, FL (Florida).Responsibilities:- Proactive monitoring of production and development systems with a sense of urgency when issues arise; Environment consists of several thousand production systems and nodes
- Issue-driven communication to ensure active engagement by escalation staff and timely and effective updates to management
- Build reports and perform trend analysis of system and application events
- Provide customer support and escalation for our client base
- Provide support and coordination for incident management
- Perform post-change product functionality testing
- Troubleshoot application and infrastructure related incidents
- Regularly interface with Tier 2 and Tier 3 support personnel
- Execute planned changes
- Execute automated tasks via scripting - including remediation and testing
- Problem analysis and remediation
- Position requires after hours work and weekends (flexible schedule)
- Works under minimal supervision
REQUIREMENTS:
- 3+ years of experience working in a technical support position, with experience working in an enterprise environment of a least 100 servers
- 3+ years of experience working with Windows 2012 Server or higher as well as Active Directory
- 2+ years of experience working with VMWare or another virtualization platform
- 2+ years of experience working with enterprise network monitoring tools (Solarwinds Orion, Microsoft SCCM/SCOM, Nagios)
- 2+ years of experience working with Linux operating systems - ex. Ubuntu
- Experienced in supporting browser-based applications
- Ability to multitask and adapt quickly to emerging technologies
- Process and procedure-driven
- Must have excellent skills in problem analysis and troubleshooting complex technical issues
- Ability to work flexible hours including weekends
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
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