Clinical Services Consultative Pharmacy Technician 1 - WAH FL
Humana

Job Info

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Description

The Consultative Pharmacy Technician 1 certified Pharmacy Technician who acts as an intake for all calls from patients, pharmacies and providers. The Consultative Pharmacy Technician 1 performs basic administrative/clerical/operational/customer support/computational tasks. Typically works on routine and patterned assignments.

Responsibilities

The Clinical Services Pharmacy Technician addresses questions related to specific assigned area and assists with medication research. Triages calls that require consultation with a pharmacist. Makes outbound calls to patients to offer medication therapy management programs and schedules medication review sessions with consultative pharmacists.

In this role you will:

• Work from home in avirtual call-center environment taking inbound calls from Humana Pharmacy members.
• Answer questions and resolve issues regarding mail order pharmacy inquiries
• Triages calls that require consultation with a Pharmacist
• Outbound calls to members offering medication therapy management programs
• Interact with physician's offices, hospitals, and members

Required Qualifications

• Must have an active Pharmacy Technician license in Florida
• Experience as a Pharmacy Technician ORcall centerexperience in a pharmacy or relatedcall center setting
• Excellent communication skills
• Experienceusing multiple computer applications simultaneously
• A positive, proactive attitude with a passion for customer service
• High School diploma or GED
• Must be passionate about contributing to an organization focused on continuously improving consumer experiences
• Home Office : a dedicated secure home workspace, and high-speed internet (minimum connection speed of 10m x 1m)

Preferred Qualifications

• Bilingual in Spanish
• Certified Pharmacy Technician preferred
• Mail Order Pharmacy or Retail Pharmacy experience
• Experience working with insurance plans and Medicare

Additional Information

We Offer:

• Competitive Pay
• Paid virtual training
• A computer and all other equipment needed for work purposes
• $500 retention bonus - Bonus is paidafter 180 days of employment

Learn more about Humana Pharmacy Solutions and what we do.

https://www.humana.com/careers/what-we-do/pharmacy

Scheduled Weekly Hours

40

This job has expired.