Client Solutions Representative, Import Premiere/Elite
CMA CGM (AMERICA) LLC

Job Info

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CMA CGM Group, founded by Jacques R. Saadé, is a leading worldwide shipping & logistics group.

Now headed by Rodolphe Saadé, CMA CGM reinvents transport and logistics in order to offer an integrated maritime, port and land service that exceeds its customers' expectations.

Present in over 160 countries through 755 offices, 750 warehouses, equipped with a young and diverse fleet of 511 vessels, CMA CGM serves 420 of the world's 521 commercial ports and operates on more then 200 shipping lines. The group currently employs 110,000 people worldwide, including nearly 2,400 in Marseille, in its headquarters in Marseilles.

This position will be responsible to:

• Ensure a Tier 1 level of customer service is provided.
• Prepare a daily customized tracking report for each Premiere customer, to include all cargo in the pipeline.
• Proactively identify bottlenecks, notify customer of all vessel delays, rolled cargo, and release issues.
• Monitor customs releases and notify customer of any government holds. Push for pre-clearance of cargo for on-dock rail movement.
• Prepare MQC reports, detention reports, and scorecards as needed.
• Monitor all Intermodal moves from discharge until empty return of cargo.
• Notify customers of all pick up numbers and last free days.
• Validate rates per the SVC and prepare vessel statement invoicing.
• Ensure all extended free time (demurrage/detention) is applied per the SVC.
• Liaison between the customer, various functional groups, and overseas offices. Maintain open relationship with Sales and the Account.
• Process diversions and rate disputes.
• Monitor the idle equipment report. Coordinate with customer and trucker to ensure timely returns.
• Coordinate customer's hazardous shipments and claims issues.
• Attend/hold account conference calls with customers.
• Participate in on-boarding of respective account.
• Ensure all customer SOP's are up to date.
• Miscellaneous related duties or projects as assigned.

Skill Sets / Education & Experience Requirements:

• High School Diploma required.
• Minimum of 2 years customer service experience required
• Exceptional customer service, interpersonal and communication skills (written and verbal)
• Strong organizational, time management and problem solving abilities
• Demonstrated ability to multitask
• Must be proficient in basic Microsoft Office applications (Excel, Word, PowerPoint, etc).
• Possess a mindset that clearly recognizes the importance and sensitivity of our customers.
  Skill Sets / Education & Experience Preferred:
  

• Bachelor's Degree preferred.
• Strong preference for Internal candidates to have a working knowledge within internal systems of LARA, MIRA and DIVA.
• Strong preference for Internal candidates to have a basic understanding of rates, invoicing and service contracts.
• Basic understanding of shipping industry preferred.
• Advanced skills in Microsoft Office Excel preferred, (i.e. macros, data manipulation, formulas, lookups, formatting, pivot tables)

Must be able to work 8 am to 5 pm Monday through Friday.

Please ensure you are familiar with the CMA CGM Corporate Internal Mobility guidelines

CMA CGM (America) LLC is committed to equal employment opportunity for all qualified persons without regard to race, color, religion, sex, national origin, pregnancy, age, sexual orientation, marital status, gender identity, veteran status, disability, or any other legally protected classification.

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