Client Service Representative
Roth Staffing Companies

Job Info

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We are seeking a dedicated and proactive individual to join our client's team as a Client Service Representative. The ideal candidate will possess exceptional communication skills, a strong attention to detail, and a passion for delivering exceptional service to our clients. As a Client Service Representative, you will serve as the primary point of contact for our clients, providing assistance, resolving inquiries, and ensuring their satisfaction with our products or services

Responsibilities:

• Act as the main point of contact for clients, addressing inquiries and providing timely and accurate information
• Build and maintain strong relationships with clients, understanding their needs and preferences
• Assist clients with account setup, onboarding, and troubleshooting as needed
• Process client orders, payments, and refunds accurately and efficiently
• Monitor client accounts and proactively identify opportunities to upsell or cross-sell additional products or services
• Address client concerns and complaints in a professional and empathetic manner, striving to resolve issues to the client's satisfaction

Qualifications:

• Previous experience in client service, customer support, or a related role is advantageous
• Excellent communication skills, both verbal and written
• Strong interpersonal skills with the ability to build rapport and establish trust with clients
• Proficiency in Microsoft Office and CRM software

Additional Information:

• Type: Full-time / Temp-to-hire
• Pay: $23.00 - $24.00 depending on experience
• Location: Lawrence, MA (100% Onsite; Remote work not permitted)
• Schedule: 8:00am - 5:00pm (Monday - Friday)

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

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