Client Service Associate
Accolade

Job Info

---

About Accolade
Accolade (Nasdaq: ACCD) provides millions of people and their families with an exceptional healthcare experience that is personal, data driven and value based to help every person live their healthiest life. Accolade solutions combine virtual primary care, mental health support and expert medical opinion services with intelligent technology and best-in-class care navigation. Accolade's Personalized Healthcare approach puts humanity back in healthcare by building relationships that connect people and their families to the right care at the right time to improve outcomes, lower costs and deliver consumer satisfaction. Accolade consistently receives consumer satisfaction ratings over 90%. For more information, visit accolade.com.

Role overview

As a Client Support Associate (CSA) you will work to provide your colleagues accurate and timely solutions to their clients' barriers. This role is the sole administrative support of an Accolade team. The cornerstone of this role is to add value to their clients' selection of doctors and facilities. This job requires creative problem solving, persistence and a high degree of organization. As a Client Support Associate you are a member of a team of professionals, including clinical and benefits experts all dedicated to serving our clients in a telephonic environment. You will provide key support to your colleagues' work with their clients.

A day in the life...

Timely and accurate resolution of tasks:

• Ensure the smooth flow of outbound notes and other correspondence as needed.
• Identify providers based on client needs and preferences
• Assure availability and the right specialty and sub-specialty is available at a given practice through making outbound calls in a call center environment
• Efficiently and accurately communicate provider options back to the Accolade Health Assistant in a way that provides clear answers to the client's request
• Collaborate with Accolade team mates to help them the deliver best possible service experience for Accolade clients.
• Ensure voice mails and tasks are attended to by other Health Assistants when they are unavailable due to absence.
• Maintain a record of provider engagement experiences to continuously improve our search processes and results
• Use a combination of IT tools, direct contacts and personal influence to find provider options for clients
• Leverage multiple internal and external tools, sites and systems to resolve tasks and inquires
• Assure Note cards and other correspondences are mailed timely.
• Do web based non-clinical research as needed.
• Special administrative projects as requested
• Comply with Company and HIPAA guidelines
• Other administrative tasks as assigned by your team's steward.

Health Assistant peer education and relationships:

• Health Assistant and CSA collaborate to identify gaps in knowledge and process
• Support Health Assistants and peer CSAs when struggling to use a tool or find a provider
• Health Assistants and your peers trust you

What we are looking for...

Required:

• High School Diploma/GED
• 1+ years employment experience in the customer service industry, the service industry, administration, or reception
• 1+ years hands on experience with web-based applications

Preferred:

• Demonstrated ability to utilize multiple systems while navigating variable content and process
• Process orientation and concise documentation
• Excellent verbal and written communication
• Shows a sense of urgency, self-motivated
• Time management and prioritization
• Able to work quickly and maintain flexibility/adaptability
• Critical thinking and problem-solving ability
• Demonstrated attention to detail
• Ability to learn new systems and concepts quickly and retain information
• Computer proficient (touch typing, Microsoft Office experience, navigating PCs including saving documents/creating folders, etc)
• A team player capable of working effectively with individuals across teams
• Commitment to quality
• No healthcare background required

We strongly encourage you to be vaccinated against COVID-19.

What is important to us...

Creating an enduring company that is hyper-focused on our culture and making a meaningful impact in the lives of our employees, members and customers. The secret to our success is:

We find joy and purpose in serving others
Making a difference in our members' and customers' lives is what we do. Even when it's hard, we do the right thing for the right reasons.

We are strong individually and together, we're powerful
Trusting in our colleagues and embracing their different backgrounds and experiences enable us to solve tough problems in creative ways, having fun along the way.

We roll up our sleeves and get stuff done
Results motivate us. And we aren't afraid of the hard work or tough decisions needed to get us there.

We're boldly and relentlessly reinventing healthcare
We're curious and act big -- not afraid to knock down barriers or take calculated risks to change the world, one person at a time.

Accolade is an Equal Opportunity and Affirmative Action Employer committed to advancing an inclusive environment for all qualified applicants and employees. We provide employment opportunities, without regard, to any legally protected status in accordance with applicable laws in the US. We are committed to help ensure you have a comfortable and positive interview experience.

To review our policy around data use, visit our Accolade Privacy Policy Page. All your information will be kept confidential according to EEO guidelines.

RSRACC

Accolade

This job has expired.