Citrix SME
Kforce Inc.
Job Info
RESPONSIBILITIES:
Kforce has a client that is seeking a Citrix SME in Alexandria, VA.Key Tasks:- Citrix SME will perform remote administration of servers located in offsite data centers
- Provide Tier 3 operations support and be able to rapidly distinguish isolated user problems vs service outages for Citrix technologies to include Citrix XenDesktop, Citrix XenApp, Citrix NetScaler, and Citrix StoreFront
- Monitor Citrix infrastructure and identify system anomalies before they impact customers to include storage availability/capacity, network connectivity, database health, and other daily health checks as required
- Work closely with Engineering staff to plan out future modernization efforts to meet customer and administrator requirements
- Collaborate to perform network latency analysis to address slow connections and user experience issues with alacrity
- Implement version and architectural changes to existing, approved, systems to maintain operability and security of the environment
- Implement major system upgrades as designed and approved
- Coordinate with other Tier 2 and Tier 3 teams for testing and deployment of Group Policy modifications
- As a Citrix SME, you will perform periodic backup and restoration of servers
- Monitor desktop capacity to size the environment based on typical usage trends
- Monitor License and Certificate status on the systems and coordinate the renewal and installation as needed
REQUIREMENTS:
- Experience interacting with customers to handle service inquiries and problems
- Experience working as a Tier 3 system administrator: familiar with using desktop software applications such as web browsing and client software, and IT Service Management software
- Experience with rapid testing, validation, and deployment of new baseline images
- Experience with Scripting/Automation
- Experience troubleshooting issues in a growing environment
- Extensive experience with patch and upgrade methodology for front-end and back-end systems based on Citrix technology
- Extensive experience with conducting incident and trend analysis via log review, performance baselining/review, and other incident/problem management techniques to develop solutions to ongoing issues impacting the customer experience
- Extensive knowledge of Citrix technologies to include, XenDesktop, XenApp, NetScaler, and StoreFront
- Knowledge of IC IT standards and best practices
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
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