Job Description
PURPOSE OF THIS POSITION
The purpose of the Central Scheduler role is to complete the scheduling process for tests and procedures performed at Blanchard Valley Regional Health Center for its customers and departments. Receives scheduling information, reviews medical necessity, schedules, pre-registers, and provides patient education relative to the scheduled tests. Works well with each department to ensure seamless, informed customer service.
JOB DUTIES/RESPONSIBILITIES
Duty 1: Schedules a variety of patients for requested services with exceptional accuracy.
Duty 2: Completes the scheduling process efficiently via phone orders, faxed orders, and Patient Portal and other wait lists.
Duty 3: Completes Medical Necessity review for all Medicare patients ensuring that an ABN is printed or needed DX obtained.
Duty 4: Educates all customers (office staff/patients) on the preparation for upcoming testing.
Duty 5: Assists with patient screenings for assistance programs and provides information related to the Insurance Marketplace. Schedules Navigator appointments as requested.
Duty 6: Scrubs all orders for completeness and accuracy and scans to the appropriate category in document imaging system.
Duty 7: Practices effective phone communication w/ customers (i.e. uses customer name, listening to needs and keeping a positive tone of voice. Has a strong focus and commitment to Service Excellence and Patient Satisfaction.
Duty 8: Actively adheres to all policy/procedures of department and Organization. Is an active participant in Departmental meeting and engaged in process improvement initiatives.
Duty 9: Actively informs Department Supervisor/Manager of inconsistencies that exist in the scheduling module of Meditech
REQUIRED QUALIFICATIONS
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