Campus Visit and Events Operations Specialist
Embry-Riddle Aeronautical University

Daytona Beach, Florida

Posted in Education and Training


Job Info


Job Description

About Embry-Riddle Aeronautical University:

Embry-Riddle Aeronautical University is an independent, culturally diverse institution providing quality education and research in aviation, aerospace, engineering, and other related fields with residential campuses located in Daytona Beach, Florida and Prescott, Arizona. The University's Worldwide campus provides educational opportunities online and at approximately 130 locations throughout the United States, Asia, Europe, and Central/South America.

As the largest and most comprehensive aviation and aerospace-focused university in the world, Embry-Riddle is a unique institution. Over the past 90 years, the University has evolved with industry to break new ground and produce top-level graduates who serve the ever-changing needs of aviation and aerospace and other STEM-related disciplines. Embry-Riddle offers programs in seven primary fields of study including: Applied Science; Aviation; Business; Computers and Technology; Engineering; Safety, Security, and Intelligence; and Space.

For Academic Year 2020-21, there were over 10,700 undergraduate, graduate, and doctoral students that attended the University's residential campuses and approximately 32,700 students in total enrolled with the University around the world.

The Opportunity:

The Enrollment Management Department at the Prescott Campus is adding a new Campus Visit and Events Operations Specialist to the team. The Campus Visit and Events Operations Specialist must be professional in all aspects: mannerism, dress, communications and maintain a professional and pleasant appearance of the visitor's office, plan and coordinate university tours for prospective and accepted students and families, VIPs, tour groups, outside agencies, faculty and staff. This position has direct responsibility for the leadership and training of 30+ student employees hired as tour guides. Will be responsible for creating and updating student training manuals. Must be able to maintain data bases and for management use, create reports for admissions office visits.

Responsibilities include the following:

Overall supervision and direction for student assistants in three areas of the Admissions Visit Office; Tour guides, and front desk staff:

  • Interview and hire student assistants to insure adequate coverage of front desk and tour guides.
  • Train student workers in the use of the student information system, telephone etiquette, office procedures, conducting effective tours, and general professionalism in a highly visible area.
  • Maintain schedule of students to insure proper coverage of the front desk and tours.
  • Responsible for approval of all student timecards for Admissions Visit Office
  • Create and update student training manuals and resources for tour guides.

Event Coordination

  • Coordinate all aspects of Admission's on-campus Fall Open House event for prospective students, Spring Accepted Student Preview Day, in addition to Admission's off-campus recruitment and conversion events currently known as Regional Admissions Presentations (RAP's) and Accepted Student Receptions (ASR's). Additionally, assist in the promotion of these events.

Plan, manage and coordinate campus tours and scheduling

  • Schedule visits through phone calls, email requests and walk in traffic. Maintain and coordinate daily schedule of all visits in database system.
  • Arrange visits with special interest groups: e.g. VIP's, visiting school groups, faculty, staff etc. (about 30 requests weekly)
  • Maintain and report out on tour traffic.
  • Maintain professional and pleasant atmosphere of the Campus Visit Office and assure that all students adhere to dress code and professionalism.

Qualifications
  • High School diploma or GED and at least two years of prior administrative support experience
  • High degree of flexibility and strong organizational skills
  • Superb communications skills and a professional demeanor; enjoy working in a forward facing role with lots of customer contact
  • Must be comfortable managing multiple projects, including overseeing staffing and schedules for students who support the campus visit program
  • Strong computer skills including proficiency with Microsoft Office Suite products such as Word, Excel and Outlook



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