Camp Cedar Assistant Manager Housekeeping/Laundry
Kings Island

Mason, Ohio

Posted in Retail


This job has expired.

Job Info


Overview

The Assistant Manager of Housekeeping/Laundry manages the day to day business of Housekeeping and Laundry Services including but not limited to operations, planning, staffing and payroll in accordance with the guidelines of the General Manager’s policies and procedures. The Assistant Manager of Housekeeping/Laundry provides leadership and support to all members of the department, implements, and enforces the SOP’s in all areas supervised.

Qualifications

  • 1-2 years of comprehensive firsthand Hospitality experience in a campground, resort, hotel managing housekeeping and laundry.
  • Knowledge in labor management including scheduling.
  • Passionate about understanding and creating an exceptional guest and associate experience like no other
  • Must work nights, weekends, and holiday periods to meet business needs
  • Ability to pass a mandatory (or random) drug test, per Company policy, unless prohibited by state or provincial law
  • Ability to pass a background check, if 18 years of age or older, which may include, but is not limited to, credit, criminal, DMV, previous employment, education and personal references, per Company policy, unless prohibited by federal, state, or provincial law.
Responsibilities

This list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities as management may deem necessary from time to time. 

 

Managing Property Operations

  • Under the direction of the Manager of Housekeeping, directly oversee all operational aspects of Housekeeping & Laundry including managing and monitoring activities of all employees in the department making sure they adhere to the SOP’s and to the guidelines set in the employee handbook, and campground policies and procedures.
  • Actively participates in the Manager on Duty Program; dealing with guest concerns, problem solving, disturbances, special requests and any other issues that may arise.
  • Inform all department staff of any VIP arrivals as well as special requests and repeat guests.
  • Provides timely, real-time feedback to supervision and hourly associates on service and operational standards
  • Approves weekly shift schedules for the department ensuring that they meet operational and budget requirements.
  • Work closely with all departments to improve guest services and foster cross departmental communication.
  • Creates and supports clear lines of responsibility for supervision team, including coverage and oversight throughout the day through schedule oversight.
  • Reviews and follows-up on property survey scores and comments related to the Housekeeping department.
  • Walks and inspects the property to ensure cabins, public spaces, and grounds areas meet sanitation and cleanliness/maintenance standards.

Managing Profitability

  • Manages on-property controllable costs associated with department.
  • Oversees and manages inventory processes for department supplies.
  • Based on the budget, establish par levels for departmental supplies.
  • Initiates action to support property revenue and profitability goals.

 Managing and conducting Human Resource activities

  • Understands the performance expectations for all positions within department
  • Delivers training to associates
  • Facilitates cross training to support associate professional growth and operational excellence.
  • Ensures ongoing development of supervisors (e.g., one on one coaching, providing stretch assignments, etc.).
  • Conducts Cedar Fair performance review process for associates
  • Actively recruits and hires qualified associates in conjunction with Kings Island Human Resources team

 


This job has expired.

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