Overview
Suburban has a new opportunity for a Temporary Call Monitor in our ECE ( Exceeding Customer Expectations) Department located in our Syracuse, NY location. This position will report to the Call Monitoring and ECE Support Supervisor. Duties include listening to and documenting recorded customer calls, assigning call type categories to the in-coming calls for reporting and trending purposes and preparing region trending reports and summaries that are submitted to the Sr. Manager of Customer Service Quality & Training for distribution to the Region Management teams.
Responsibilities
In addition, your primary responsibilities will include, but are not limited to: documenting what is heard on the calls in a database (Chronicall Central Repository) in a way that allows for easy trending identification and understanding by the Quality Improvement and Region Management teams, using database filters and date ranges to isolate calls for specific Customer Service Centers (CSCs) and representatives, running database reports and exporting data to Excel for analysis.
Why Suburban Propane? Suburban Propane takes pride in serving our temporary employees and does so by offering competitive pay, sick pay, and a 401(k) with company match and immediate vesting based on eligibility requirements.
Qualifications
Subscribe to job alerts and upload your resume!
*By registering with our site, you agree to our
Terms and Privacy Policy.