Call Center Supervisor>
VCA

Job Info

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SUMMARY OF JOB PURPOSE AND FUNCTION:

The role of the Call Center Training Supervisor is to supervise the training and development of the Call Center Agents. The role includes designing, planning, and distributing training requirement programs and conducting trainings on a required or ad hoc basis. The role serves as a liaison to advise internal clients on training and development opportunities.

ESSENTIAL RESPONSIBILITIES AND TASKS:

• Supervise and Train Call Center Agents as needed
• Coordinate regular trainings for development and call quality
• Develop training materials for training team members
• Conduct course training on a required or ad hoc basis
• Work with management to development and implement the call center vision
• Fulfill other related duties as assigned

EDUCATION/EXPERIENCE:

• High school diploma or equivalent
• 5+ years veterinary experience
• Veterinary Client Representative, Supervisor experience
• Basic computer skills
• Ability to read, write, and speak English

*All degrees will be deemed "or equivalent combination of education and experience" unless absolutely required to do the job (i.e., DVM degree for Veterinarian, Law degree for Attorney, etc.).

PREFERRED SKILLS AND QUALIFICATIONS:

• Ability to supervise and lead in a call center focused on outbound calling and marketing leads
• Ability to communicate verbally with the ability to call, connect, and interact with clients and employees
• Ability to effectively communicate with others with excellent verbal and written communication skills
• Ability to self-motivate and work well with minimal supervision
• Ability to coach, mentor, and influence
• Ability to train on a virtual platform

CORE COMPETENCIES:

• Advanced knowledge of personal computers and software
• Proficiency in Microsoft applications including Teams
• Ability to use general office equipment
• Knowledge of veterinary medical terminology

If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Career worklet on the landing page or search for Find Jobs.

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com

This job has expired.