Call Center Representative - Lawrence/Hybrid
Mass General Brigham Community Physicians

Job Info

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About Us

A member of Mass General Brigham Community Physicians, Pentucket Medical has been providing extraordinary healthcare to the residents of the Merrimack Valley for 50 years. With the latest in diagnostics, technology, and research, we proudly offer unparalleled acute, chronic, and wellness care to our patients. Our primary care and specialty teams include more than 55 physicians, 40 nurse practitioners and physician assistants, and over 300 clinical and administrative support staff. With five different sites, we provide access to care 7 days a week.

Our continued dedication to clinical excellence, focus on diversity, equity, and inclusion, and generous employee offerings, such as our competitive benefits package, allow our professionals to build an exciting career as we all work together to positively impact the health of our patients. Bring your talent to MGB Community Physicians and find out just how far it can take you! Are you ready to join our team?

The Opportunity

We are seeking full-time, 40-hour Call Center Representative to support Pentucket Medical Associates call volume, fielding approximately 65 inbound calls per day. Responsibilities include scheduling appointments, answering questions, handling complaints, and troubleshooting problems. The goal: ensure that our callers receive timely, efficient, and high-quality service.

Our Call Center is based out of our RiverWalk location in Lawrence, MA. Employees are expected to be onsite for all hours worked during onboarding/training, but there are options for onsite and hybrid work after the successful completion of the first 90 days of employment. On this team, you get the unique ability craft a model that works best for you!

Please note: This is a telephone-based position; there is no face-to-face interaction with patients and/or other customers.

What We Will Provide You

• All required technology
• Robust, personalized training
• Routine meetings/trainings to stay connected to the team
• Standard workflows/performance metrics

Qualifications
Qualifications

First and foremost, we are seeking well-rounded customer service professionals who can multi-task, prioritize, and thrive in a high-volume setting.

• High school diploma or GED required
• Previous experience in a medical call center and/or medical office environment preferred
• Bilingual language skills (English/Spanish) preferred

When hiring, we look for candidates who possess not only the relevant experience, skills and competencies, but also positive attitudes and genuine passion for the work.

EEO Statement
Mass General Brigham is an Equal Opportunity Employer. By embracing diverse skills, perspectives, and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

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