Position Title: Bilingual Business Operations Analyst I -Americas Region
1+ years of professional experience
Fluent in both English and Spanish (written/verbal)
Strong attention to detail, strong research , and investigative, and monitoring skills
Basic understanding of outlook, word, and Excel - MS Office
Ability and desire to learn SQL - strong analytical skills
BA or BS and/or equivalent work experience
Excellent communication skills, written and verbal
High attention to detail
Able to thrive in a fast paced team environment
Strong customer service skills
Familiarity or Prior experience working with banking/ financial institutions for fraud, due diligence, AML, and/or BSA investigations and compliance
Exposure to global or political studies
Prior Customer Service or Client Support experience
Description of Role/Responsibilities:
Beacon Hill Technologies is seeking a Bilingual Business Operations Analyst for a contract to hire position in Palm Beach County. The ideal candidate will have strong analytical skills, a high attention to detail, and ability to work with a wide variety of teams. You should also be well versed with MS Office, Outlook, and have strong communication and interpersonal skills.
You will be responsible for quality as it relates to compliance, investigations to ensure accuracy, and source monitoring through various channels including media and news reports.
This role requires excellent customer service and response skills as you'll be interfacing with internal teams and external clients. You will join a team and will be responsible for managing a high volume outlook inbox that requires SLA responses for both sales and client email inquiries. Candidates should enjoy research, reading, and be able to interface and communicate with a wide variety of business teams to include sales, operations, and/or technology teams.
Candidates would do well to have some knowledge or interest in current events, politics, economics, history, criminology and/or similar subjects. The candidates should also have demonstrated experience with research, basic analytics skills, a good understanding of Microsoft Office, good communication skill especially in the written form, and the aptitude to work well within a team atmosphere.
The candidates will have responsibility for the Americas regions and will support our three regional offices. As a result, the candidates would also do well to have some basic knowledge on the political, economic and AML/CTF structures specific to those regions.
Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.
Beacon Hill Technologies, a premier National Information Technology Staffing Group, provides world class technology talent across all industries utilizing a complete suite of staffing services. Beacon Hill Technologies' dedicated team of recruiting and staffing experts consistently delivers quality IT professionals to solve our customers' technical and business needs.
Beacon Hill Technologies covers a broad spectrum of IT positions, including Project Management and Business Analysis, Programming/Development, Database, Infrastructure, Quality Assurance, Production/Support and ERP roles.
Learn more about Beacon Hill Staffing Group and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.beaconhillstaffing.com.
We look forward to working with you.
Beacon Hill. Employing the Future (TM)