Business Insurance Claims Intake Representative (MMA Bouchard)
MMC

Job Info

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The Business Insurance Claims Intake Representative will triage the PC Claims Email Inbox, set up and report new claims and assist the BI Claims Consultants in servicing BI clients with their claims inquiries. The Claims Intake Representative will have a thorough knowledge of commercial coverage and the ability to determine the policy(ies) required to report a claim. The Claims Intake Representative is expected to perform and prioritize daily tasks and responsibilities which meet the established Claims Handling Procedures Best Practices.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Triage incoming emails in PC Claim Inbox and report new claims to the applicable insurance carrier(s)
• Promptly and effectively manage the reporting of new claims
• Ability to identify which policy(ies) apply to a claim incident/scenario
• Contact client when additional information is required to report a claim
• Enter new claims in Sagitta to create Acord Loss Notice
• Set up and maintain claim file in Image Right filing all client and carrier correspondence
• Responsible for providing claims information from carrier to client on newly reported claims
• Assist Claims Consultants and BI service teams with claims inquiries and follow-up
• Effectively and courteously answer inquiries and questions from insureds and claimants
• All other duties as assigned and required to fulfill the responsibilities of the role

KNOWLEDGE, SKILLS AND ABILITIES:

• Thorough working knowledge of Sagitta and Image Right and ability to maintain and organize all correspondence in the company document management system
• Solid technical insurance knowledge and background of business insurance coverage
• Excellent organizational skills with high attention to detail
• Ability to manage multiple tasks and adjust priorities in a fast paced environment
• Professional communication skills necessary to communicate with clients, carriers and claims adjusters
• High self-motivation with excellent interpersonal skills
• Positive attitude and a willingness to contribute to a high performing team
• Ability to always maintain a professional manner
• College degree desirable; or equivalent combination of education and experience

EMPLOYER'S RIGHTS:

This job description does not list all the duties of the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based upon your performance of the tasks and functions listed in this job description. The employer has the right to revise this job description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.

WHY YOU'LL LOVE MMA - BOUCHARD REGION:

Marsh McLennan Agency-Bouchard Region encourages all its colleagues to pursue dreams without limits. We promote curiosity and creativity. We gain new insight from diverse thinking and take risks on new ideas. We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. We are always seeking those with ethics, talent, and ambition who are interested in joining our client-focused teams.

We further believe a business culture that supports a healthy, safe work environment does so by offering the right benefits, programs, policies and opportunities to keep colleagues engaged and productive including: health and welfare, 401K, employee assistance program, volunteer opportunities, and other programs. Our organization is no exception.

Marsh McLennan and its Affiliates are EOEMinority/Female/Disability/Vet/SexualOrientation/Gender Identity employers.

At Marsh McLennan Agency-Bouchard Region, your future is limitless. For more information about our company, please visit us at: http://marshmma.com/careers.

This job has expired.