Broadband Technician - Maplewood, MN
Lumen

The Role

Take command of your success as you deliver the future! Service and help sell our product portfolio of integrated communications and personally represent the integrity of a full-throttle, next-generation communications company, delivering the future of Voice, Data, Internet, Entertainment, and Cloud Services to our customers. We offer exceptional paid training, an inclusive, empowering environment, state-of-the-art tools, and innovative team culture. Our Mission?  Serve the customer at all levels.  We’ve got the vision, ambition and practical know-how to succeed.. DO YOU?

THIS IS A PART-TIME TERM POSITION

Post Dates:  4/9/2021 - 4/19/2021

The Main Responsibilities

You will be engaged with the following tasks:
You will provide our customers with the best possible installation while maintaining all system specifications, and procedures.
You will be connecting wiring and cables to terminals and attaches/detaches various kinds of hardware to wires, cables, and buildings and inside the facility. Includes: cabling various electronic components (e.g., routers, computers, TVs, stereo systems, and home entertainment systems).
You will be making decisions as to the type of repair required at the customer premise including determining whether to repair or replace equipment as needed by inspecting subscriber premises to determine the appropriate method of installation.
You will be working closely with the Dispatch Center for work assignments such as trouble reports and service orders. Record transmission readings, daily time, and function codes in the required documentation.
Operates vehicles, hand tools, power tools, ladders, signal level meters, voltmeters, converters, and test equipment.
Completes required paperwork including installation checklist, time-sheets, service orders, vehicle inspection report, various logs, noting, or problems requiring the attention of other staff members.
Maintains a clean and organized company vehicle/equipment. Carry out all work in the safest possible manner.
Provides the subscriber with the best customer service, and promotes an exceptional customer relations experience.
Must convey a positive and professional appearance and demeanor when communicating the company's products and services to our customers.
Assists other Technical personnel in the performance of their duties when requested
Performs all other duties as assigned.

What We Look For in a Candidate

High school diploma/GED and or experience in any other field related to Telecommunications.
A highly motivated individual, with a proven record of high productivity.
Ability to handle multiple issues simultaneously, with a positive attitude.
Technical knowledge such as computer skills is a plus.
Previous customer service contact helpful to develop good communication skills.
Must participate in classroom training and pass field training within the training period.
Must have a valid driver's license and meet driving criteria guidelines

What to Expect Next