Banker Connect Representative

Rochester, Michigan

Posted in IT

Job Info


We invite you to explore the award-winning culture, people, rewards and opportunities that make Comerica Bank so special. Make your next career choice a confident one.


Position Qualifications:
  • High School Diploma or the equivalent (GED)
  • 3 years of experience in customer service
  • 2 years of experience in CSR (teller) OR 2 years retail/financial services OR 1 years of technical help desk
  • 1 year of experience in sales
  • 1 year of experience with Microsoft Office Products including Word, Excel and PowerPoint; personal computer; system data entry or Internet search

Job Description

Hours of Operation 8am-10pm Monday-Friday, 8am-5pm Saturday
Various shifts available within the hours of operation

What we can offer you
  • Competitive compensation starting at $20.00
  • Shift differentials and language premiums
  • Flexible schedules
  • Paid Time Off (PTO)
  • Paid Holidays
  • Health, Dental, Vision and Life Insurance
  • Tuition Reimbursement
  • Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)
  • The opportunity for career advancement

The Banker Connect Onsite Representative will be responsible for contributing to the overall success of the Interactive Teller Machine Department/ Retail Support Center by performing teller transactions accurately and efficiently in accordance with bank policies and procedures via Video in a centralized area. This includes using multiple software programs to complete transactions while interacting with customers via video. Meet or exceed key performance metrics while handling a high number of customer transactions in a fast-paced environment. Successful candidates possess strong communication skills, time management and organizational skills.

Position Responsibilities:
  • Provide remarkable customer service, while processing transactions received via Interactive Teller Machines accurately and efficiently.
  • Be knowledgeable of consumer products and services.
  • Ensure compliance with applicable federal, state and local laws and regulations.
  • Control losses by following banking center transaction policy and procedures.
  • Adhere to all Retail Bank audit and compliance standards.
  • Work with emerging technologies including multiple systems required to perform routine job functions.
  • Subject Matter expert for all ITM Operational Activities assigned tasks to ensure proper completion of tasks.
  • Other duties as assigned
  • Interact with banking centers, contact center and customers in all markets. Interact with Retail Support Center (Teller) as well as Project Management teams.
  • Collaborate with internal departments ensuring major technical support issues are addressed.

Work Hours

1:15pm - 10:15pm Monday - Friday

WorkBest Job Category

Category A - 100% in the office

Minimum Salary Range

Maximum Salary Range

Work Location(s)

Auburn Hills Operations Center

About Comerica

We know that our employees are critical to our overall success. We are dedicated to investing in their future to maintain long-term relationships for lasting commitments. One of the ways we do this is to offer a comprehensive package of compensation and benefits programs which are regularly reviewed to maintain them at competitive levels. Your salary will be commensurate with your work experience.

Upon offer, Comerica conducts a comprehensive background and fingerprint check.

NMLS certification requirement: where applicable, a favorable background check screening, credit check, fingerprint check, and NMLS certification is required in accordance with the SAFE Act.

Comerica Incorporated (NYSE: CMA) is a financial services company headquartered in Dallas, Texas, and strategically aligned by the Business Bank, the Retail Bank, and Wealth Management. Comerica's more than 9,000 colleagues focus on relationships, and helping people and businesses be successful. In addition to Texas, Comerica Bank locations can be found in Arizona, California, Florida and Michigan, with select businesses operating in several other states, as well as in Canada and Mexico.

Comerica is proud to be an Equal Opportunity Employer - veterans/individuals with disabilities, committed to workplace diversity.

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