AVP, Member Engagement
Lake Trust Credit Union

Job Info

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AVP, Member Engagement

More Than A Job!

Why do you work each day? To us, our jobs are not just something we do to make a living, it's a way to live. We work to support our members; whether celebrating moments of joy, finding a solution to an obstacle, or offering encouragement through a time of struggle. The worth of our work isn't measured in dollars and cents, it's seen in our communities and felt by the people who believe in us.

Benefits Include

• Financial wellbeing services
• 401(K) matching with up to 5% match
• Reduced health insurance
• Employee wellbeing services
• DE&I initiatives
• Work-life balance

Job summary

Provides leadership, direction, and support for Relationship Centers in assigned region. Monitor, manage and report on region's performance results. Provide coaching and mentoring to Member Experience Managers to ensure delivery of the best member experience to our members. Help devise effective business plans for branch markets within region. Lead in creating the best member experience team throughout the region, including hiring, developing, and performance management of regional team in partnership with support team. Ensure region's branch goals and performance are aligned with organizational balanced scorecard and business plan as well as member expectations. Cultivate effective sales and service strategies across the region to ensure growth, positive member experiences and deepened relationships. Assist with developing relationships within the region's communities, including with commercial prospects. Collaborate with all areas within the credit union to provide a seamless experience to internal and external members.

What You'll Do

• Lead strategic plan for long term success in Relationship Centers for members and team members.
• Lead relationship building strategies and tactics to create positive member engagement and deepen relationships.
• Lead market managers in performance, coaching, and development of dynamic member experience team.
• Monitor performance of branch operations as well as branch managers; coach and mentor as appropriate to ensure development as well as achievement of goals and objectives.
• Communicate/disseminate Credit Union objectives, strategies and projects to branch team and staff, and ensure alignment to overall goals.

What You'll Bring

• Bachelor's degree required.
• Five years of progressive leadership experience in credit union, bank, or retail environment.
• Ability to work with a high degree of independence and confidentiality.
• Knowledge of credit union policies, regulatory compliance policies, employee policies and other policies/procedures related to running a retail environment.

What You'll Get

We know that pay and benefits are important. And, we've really got that covered. But, we also know that those are not the only things that you need to decide if this is the place for you. Join our team of Lake Trusters and you'll enjoy:

• Working with an energetic team focused on making our members wildly successful
• An opportunity to work with others that have your back every step of the way
• Opportunities to make a difference both inside and outside of our walls
• Being treated like you are more than the work you do

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