Associate Director of Registration (Event Services Leader)
Indiana University
Job Info
Department
UNIVERSITY EVENTS AND CONFEREN (UA-UECO-IUBLA)
Department Information
OCERS manages one of the university's critical systems, which collects and manages the revenue for approximately 1,300 conferences and non-credit programs for all campuses annually. The body of work and practice areas for Indiana University Conferences has grown significantly in the last several years. The reach and scope of the work of IU Conferences has expanded, not only on all campuses, around the state and nation, but also in a significant manner worldwide.
The service areas of IU Conferences:
Job Summary
The Associate Director of Registration is in charge of managing the Office of Conference and Event Registration Services, OCERS, which is a division of Indiana University Conferences.
Department-Specific Responsibilities
- Leads the department in managing item #4 - Event Registration and Revenue Collection.
- Directs, manages, and monitors the activities of the Office of Conference and Event Registration Services (OCERS). Provides managerial, financial, and operational support and oversees the daily business operations of OCERS.
- Selects, trains, directs, and evaluates registration office staff members, taking corrective action as necessary to resolve concerns.
- Ensures that all phases of revenue processing are compliant with Treasury guidelines. Assures that all registration and revenue collection procedures and protocols safeguard the university by adhering strictly to PCI-DSS and PA-DSS and other security standards. Assure quality control of the registration process.
- Responsible for ensuring that all services and protocols are up-to-date and meet industry and university standards.
- Manages the relationship with 300+ units on all IU campuses, and with external clients around the world.
- Consults with clients on all IU campuses on effective and permissible registration and revenue collection business practices.
- Responsible for the development of fraud detection protocols for revenue and registration activities on all IU campuses. This requires documentation, constant evaluation, and monitoring. The issues of potential fraud are complex and require an understanding of different domains such as financial fraud, visa application fraud, phishing fraud, etc. This manager convenes a monthly security discussion with senior management.
- Manages a highly complex registration and payment collection systems.
- Initiate in-depth analysis of registration policies and practices and make recommendations for improvement.
- Coordinates all on-site registration staffing, going on-site when necessary, in peak season.
- Provides day-to-day operational management of event services staff.
- Establishes short-term operational objectives.
- Identifies operational issues and/or areas of improvement and implements solutions to improve processes and/or operational efficiency.
- Analyzes, monitors, and evaluates performance of assigned staff; establishes work priorities, conducts performance reviews, and provides corrective action as needed.
- Ensures adequate staffing and effective scheduling; participates and informs employment decisions for assigned staff.
- Provides direct supervision and oversight of assigned staff and activities; impacts, and is held accountable for, the performance of team and/or assigned staff.
- Ensures and provides training to assigned staff to improve event services; researches and identifies development opportunities for assigned staff.
- Researches and stays up-to-date on new industry event services standards, best practices, and emerging technology; keeps next-level leader(s) informed of trends as well as significant problems.
Qualifications
Combinations of related education and experience may be considered. Education beyond the minimum required may be substituted for work experience. Work experience beyond the minimum required may be substituted for education.
EDUCATION
Required
- Bachelor's degree in business or related field
Required
- 2 years in business, conferences, events, customer service, or related field
Required
- Proficient communication skills
- Maintains a high degree of professionalism
- Demonstrates time management and priority setting skills
- Demonstrates a high commitment to quality
- Excellent collaboration and team building skills
- Excellent organizational skills
- Effectively coaches and delivers constructive feedback
- Instills commitment to organizational goals
Working Conditions / Demands
This role regularly requires the ability to effectively communicate. This role frequently requires the ability to handle equipment. This role frequently requires the ability to remain stationary and ascend/descend ladders/stairs. This role requires the ability to move objects weighing up to 25 pounds. The role requires the ability to detect items in close proximity as well as far away; discern between colors; detect objects in peripheral space of self; discern items in detail; and to have good depth perception. The person in this role must be able to perform the essential functions with or without an accommodation.
Work Location
Bloomington, Indiana
Benefits Overview
For full-time staff employees, Indiana University offers a wide array of benefits including:
- Multiple plan options for medical insurance
- Dental insurance
- Health Savings Account with generous IU contribution
- Life insurance, LTD, and AD&D options
- Base retirement plan contribution from IU, subject to vesting
- Additional supplemental retirement plan options
- Tuition benefit for IU classes
- 10 paid holidays per year
- Generous Paid Time Off
- Paid Parental Leave
- Employee Assistance Program (EAP)
Job Classification
Career Level: Operational
FLSA: Exempt
Job Function: Operations
Job Family: Events
Click here to learn more about Indiana University's Job Framework.
Posting Disclaimer
This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.
If you wish to include a cover letter, you may include it with your resume when uploading attachments.
Equal Employment Opportunity
Indiana University is an equal employment and affirmative action employer and a provider of ADA services. All qualified applicants will receive consideration for employment based on individual qualifications. Indiana University prohibits discrimination based on age, ethnicity, color, race, religion, sex, sexual orientation, gender identity or expression, genetic information, marital status, national origin, disability status or protected veteran status. Indiana University does not discriminate on the basis of sex in its educational programs and activities, including employment and admission, as required by Title IX. Questions or complaints regarding Title IX may be referred to the U.S. Department of Education Office for Civil Rights or the university Title IX Coordinator. See Indiana University's Notice of Non-Discrimination here which includes contact information.
Campus Safety and Security
The Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online. You may also request a physical copy by emailing IU Public Safety at iups@iu.edu or by visiting IUPD.
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