Associate Consultant, Digital Commons (Remote, US)
ElsevierJobs

Berkeley, California

Posted in IT


This job has expired.

Job Info


Do you love academic publishing and technology?

Are you successful at onboarding, training, and mentoring of new clients?

About our Team

Our team is responsible for our product, Digital Commons Data. This platform enables institutions to more easily collaborate and share data in their research processes. We are a friendly and highly collaborative team that utilizes Agile methodologies to deliver flawless products that make a difference. We provide enhancements and innovation to our customer experience that create stability and performance.

About the Role
In this role, you will support our academic institutions through the onboarding process. You will be responsible for ongoing consulting and training to maximize usage and benefits of products. This role will support customers across the US and internationally. YOU must be willing to travel to conferences and onsite training when necessary.

Responsibilities

  • Welcoming new clients aboard, and guide/assisting them with building Digital Commons repositories and publications to their specifications
  • Collaborating with university faculty and librarians to launch new projects in their repositories. You will guide them in best practices in publishing, and troubleshoot unusual problems
  • Forging professional relationships with our clients and providing timely advice on issues affecting digital libraries and academic publishing
  • Training clients (usually remotely) to help them use and customize our templated systems
  • Provide general assistance to the team as needed. This includes, filing feature requests, product testing, HTML/CSS editing, and uploading content.

Requirements
  • Have a Bachelor's degree or equivalent experience
  • Demonstrate familiarity with MS Word, Excel and PowerPoint and basic CSS/HTML.
  • Be experienced in a customer-facing role
  • Show familiarity with XML and working with APIs
  • Display knowledge of academic publishing, library sciences, and university culture.
  • Location: US. Remote OK.

Work in a way that works for you

We promote a healthy work/life balance across the organization. With an average length of service of 9 years, we are confident that we offer an appealing working prospect for our people. With numerous wellbeing initiatives, family leave and tuition reimbursement, we will help you meet your immediate responsibilities and long-term goals.
  • Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive

Working with us

We are an equal opportunity employer with a commitment to help you succeed. Here, you will find an inclusive, agile, collaborative, innovative and fun environment, where everyone has a part to play. Regardless of the team you join, we promote a diverse environment with co-workers who are passionate about what they do, and how they do it.

Working for you
At Elsevier, we know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
  • Comprehensive, multi-carrier health plan benefits
  • Disability insurance
  • Dependent Care and Commuter Spending Accounts
  • Life and Accident Insurance
  • Retirement Benefits (Salary Investment Plan/Employer Stock Purchase Plan)
  • Modern Family Benefits, including adoption and surrogacy

About Us

A global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world's grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world.

Join Us

Are you ready to help us progress science and health? Our technology leads to innovation, so join a forward-thinking digital business that is tackling world-scale challenges and align your ambitions with our passion for driving global knowledge-sharing.

Elsevier is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. If a qualified individual with a disability or disabled veteran needs a reasonable accommodation to use or access our online system, that individual should please contact accommodations@relx.com or if you are based in the US you may also contact us on 1.855.833.5120.

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This job has expired.

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