Associate Cloud Operations Engineer
EAB

Job Info

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About EAB

At EAB , our mission is to make education smarter and our communities stronger. We harness the collective power of more than 1,900 schools, colleges, and universities to uncover and apply proven practices and transformative insights. And since complex problems require multifaceted solutions, we work with each school differently to apply these insights through a customized blend of research, technology, and services. From kindergarten to college and beyond, EAB partners with education leaders, practitioners, and staff to accelerate progress and drive results across three key areas: enrollment management, student success, and institutional operations and strategy.

At EAB, we serve not only our partner institutions but each other-that's why we are always working to make sure our employees love their jobs and are invested in their community. See how we've been recognized for this dedication to our employees by checking out our recent awards .

For more information, visit our Careers page.

The Role in Brief:

Associate Cloud Operations Engineer

Are you looking for a chance to join a team of passionate AWS experts who are dedicated to producing best in class cloud infrastructure? Do you lay awake at night wondering what interesting new technologies AWS will release this year at re:Invent? Are you looking for a chance to learn from the best and become part of a dynamic team that accelerates the software development for all EAB products?

The CloudOps team at EAB is responsible for the production and maintenance of our core AWS infrastructure and critical services. You will be helping the team manage and deliver these services using enterprise standards that CloudOps creates. You will interface with engineering leaders and developers across all product lines to help ensure our products and internal services are available, secure, fast, reliable, and robust.

If you have been looking for an opportunity to level up your skillset and become an expert in a variety of AWS technologies and software development tools, the CloudOps team at EAB may be a good fit for you.

Primary Responsibilities:

Supporting EAB product development teams in the cloud.

• Creating custom AWS stacks with CloudFormation and associated deployment tooling
• Investigating deployment, configuration, security, and availability issues alongside our development teams
• Ensuring secure access to Cloud toolsets
• Facilitating SOC2 compliance via auditable access trails

Managing critical infrastructure

• Configuring, deploying, and upgrading software development tools and services
• Monitoring of critical systems
• Developing in-house tools to monitor and validate compliance with EAB CloudOps standards
• Interfacing with EAB engineering leaders to review compliance and determine our security posture

CloudOps standards definition

• Configuration and deployment automation
• Site reliability monitoring and disaster recovery
• High availability architecture practices

Adoption advocate

• Help CloudOps and product teams execute according to the standard
• Producing reference implementations of standards
• Coaching product teams and developers
• Learning from and mentoring peers

Basic Qualifications:

• Education: Bachelor's Degree in Computer Science, related field OR equivalent work experience
• 1+ years of experience in production software development and/or operations
• Passion for learning new technologies and finding the best fits for your colleagues
• Hands on experience with AWS
• Experience with distributed Source Code Management (SCM) tools, e.g. Git
• Some experience with operational CM/provisioning tools, e.g. CloudFormation, Ansible, Chef, or Puppet
• Excellent communications skills

Ideal Qualifications:

• Familiarity with one or more application frameworks and associated deployment practices: Python/Django, Ruby/Rails, Java/Spring
• Experience in Linux configuration and administration
• Strong scripting capabilities: Python preferred
• Hands on coding experience in Python, Rails or Java development and related operations
• Integration experience with third party/open source system monitoring tools
• Some experience with task management tools, JIRA preferred
• An understanding of Agile methodology either by formal education or on the job experience

Benefits:

Consistent with our belief that our employees are our most valuable resource, EAB offers a competitive and inclusive benefits package.

• Medical, dental, and vision insurance; dependents and domestic partners eligible
• 401(k) retirement plan with company match
• 20+ days of PTO annually, in addition to paid firm holidays
• Daytime leave policy for community service or fitness activities (up to 10 hours a month each)
• Paid parental leave for birthing and non-birthing parents
• Phase Back to Work program for employees returning from parental leave
• Infertility treatment coverage and adoption or surrogacy assistance
• Wellness programs including gym discounts and incentives to promote healthy living
• Dynamic growth opportunities with merit-based promotion philosophy
• Benefits kick in day one, see the full details here.

At EAB, we believe that to fulfill our mission to "make education smarter and our communities stronger" we need team members who bring a diversity of perspectives to the table and a workplace where each team member is valued, respected and heard.

To that end, EAB is an Equal Opportunity Employer, and we make employment decisions on the basis of qualifications, merit and business need. We don't discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law.

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