Assoc. Systems Management Analyst
Horizontal

Job Info

---

Projects the candidate will be working on:

• Enterprise software distribution and remediation.

Ideal Background:

• IT experience with software distribution systems and support thereof; packaging, software and patch deployment, troubleshooting and remediation

Experience:

• Experience that would set someone apart would be Software provisioning experience with Symantec/Altiris, 2-3 years

Team and Team size:

• Software provisioning team responsible for managing, deploying and remediating desktop application distributions. 8 current software provisioning members.
• 4 Software provisioning operations analysts, 4 Software provisioning remediation analysts.

Top Responsibilities:

• Troubleshoot and remediate failed desktop installations following large software deployments
• Perform ad-hoc individual installations for users
• Assist in testing and monitoring automated remediation system
• Gather and maintain remediation metrics
• Troubleshoot and remediate failed Windows 10 OS upgrades

Skills/attributes Required

• Software provisioning operations - deployment and remediation (Altiris, SCCM): 2-3 years
• Remote client troubleshooting: 2-3 years
• Microsoft Office suite: 2-3 years
• KPI/Metrics tracking and reporting
• Maintain process documentation
• Motivated self-starter, ability to work at a high level unsupervised
• Exceptional communication skills, written and verbal
• Recognize and suggest process improvements and automation opportunities
• High degree of attention to detail - ensuring highly accurate work to minimize any business interruptions

Skills/attributes Preferred

• Software provisioning experience with Symantec/Altiris           

Working Time:

• 8am - 5pm

Interview Process:

• Phone interviews, no video.
  1-2 Rounds

This job has expired.