Assistant Manager
Harper's Point Eye Associates-Montgomery

Cincinnati, Ohio

Posted in IT


Job Info


About Harper's Point Eye Associates

Our brand promise: To provide an unforgettable eyecare experience through high quality service, tailored optometry care, and a compassionate staff.

Annual eye exams are the best way to preserve good vision and detect numerous debilitating health conditions. Regardless of your age or physical health, scheduling an eye exam at Harper's Point Eye Associates should be an essential part of your health and wellness plan. In 2019, Harper's Point Eye Associates joined the AEG vision family.

About the Job

About the role

Assistant Managers supports the Practice Managers in overseeing all day-to-day store operations. They supervise all practice employees, ensuring AEG policies and procedures are followed, standards are enforced, and all patients' needs are met. An Assistant Manager works on the sales floor and assists the Opticians with sales and troubleshooting, and helps resolve customer service issues.

Duties & Responsibilities

  • Resolves customer service issues/complaints regarding products and/or services; issues refund to patients; Signs off on spectacle remakes.
  • Monitors patient flow (appointments and walk-ins), ensuring on-time practice performance. Helps move patients though without disruptions, communicates with the Technicians regarding schedule, and checks in on patients in the lobby.
  • Monitors associates break times, ensuring everyone receives breaks as required by law and company policy.
  • Participates in interviewing and selection of new practice employees.
  • Participates in employee disciplinary actions if necessary.
  • Documents any employee relations issues, escalates to Practice Manager or HR as appropriate.
  • Resolves conflict between associates, escalates to Practice Manager or HR as appropriate.
  • Together with Practice Manager, organized and leads staff meetings.
  • Provides ongoing feedback to employees.
  • Facilitates training for new team members.
  • Demonstrates cost awareness and makes suggestions on improving store's efficiency.
  • Monitors associates opening and closing duties, ensuring store is clean, organized, and well-stocked.
  • Once a year, or as necessary, participates in store inventory.
  • Other duties as assigned by the Practice Manager.

Qualifications

Qualifications

Education

  • High school diploma or equivalent
  • ABO Certification preferred but not necessary

Experience

  • Extensive optical experience required
  • Experience with customer service and/or sales
  • Management experience preferred

Knowledge, Skills, Abilities, and other Characteristics

  • Excellent interpersonal and customer service skills
  • Computer literacy and data entry
  • Ability to read and understand basic financial statements
  • Strong organizational skills and attention to detail
  • Strong communication skills (verbal and written)
  • Strong analytical and problem-solving skills
  • Strong conflict resolution skills
  • Ability to lift up to 30 lbs, bend, kneel, and stand up to 8 hrs a day

Full-Time/Part-Time

Full-time

Education Requirements

High School or Equivalent

Travel Requirements

Negligible

Practice Name

Harper's Point Eye Associates-Montgomery

Work Location

On-Site



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