Assistant Director, Recruitment & Student Services, Fels Institute of Government (Hybrid Eligible)
University of Pennsylvania

Philadelphia, Pennsylvania

Posted in Education and Training

This job has expired.

Job Info

University Overview

The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn's distinctive interdisciplinary approach to scholarship and learning. As an employer Penn has been ranked nationally on many occasions with the most recent award from Forbes who named Penn one of America's Best Employers By State in 2021.

Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.

The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more.

COVID-19 vaccination is a requirement for all positions at the University of Pennsylvania. New hires are expected to be fully vaccinated before beginning work at the University. For more information about Penn's vaccine requirements, visit the Penn COVID-19 Response website for the latest information.

Posted Job TitleAssistant Director, Recruitment & Student Services, Fels Institute of Government (Hybrid Eligible)Job Profile TitleCoordinator CJob Description SummaryThe University of Pennsylvania's College of Liberal and Professional Studies (Penn LPS) seeks to lead the field of higher education in the creation of unique and innovative opportunities for learners of all ages and backgrounds. These highly accessible academic opportunities are distinguished by their academic rigor and world-class instructional staff, while the support offered to students by Penn LPS is distinguished by its comprehensive and holistic quality. LPS programs are designed to empower individuals and enhance their personal and professional lives. Our graduates are global citizens committed to creating a better, more inclusive world.

Since 1937, the Fels Institute of Government at the University of Pennsylvania has pioneered the training and practice of public administration. Today, we build on our legacy to prepare the next generation of public

The Assistant Director, Recruitment & Student Services, leads planning and coordination of student life and services for the Fels Institute of Government. The Assistant Director also supports recruitment, academic advising and other projects for the Fels Institute of Government. Primary responsibilities include supporting all phases of the recruitment and admissions process, supporting student groups and coordinating support resources for students, and supporting academic administration and advising. The Assistant Director will work closely with students and staff members to ensure a strong and cohesive student experience for both full-time and executive (part-time) students. This role will also assist with team-wide responsibilities such as events. This role is hybrid eligible and requires evening and occasional weekend work scheduled in advance. Applicants must submit a resume and cover letter to be considered.Job Description

Job Responsibilities

Lead Student Services and Engagement: Manage Fels student clubs and engage Fels student community; support student group events, connect groups with student government and other appropriate campus offices, and ensure they adhere to Penn policies and procedures. Facilitate student groups and extracurricular opportunities that improve the student experience, including managing online student community platform. Support needs of individual students by developing support resources and connecting to existing resources at Penn including Weingarten Center, Writing Center, Student Health and Counseling, on and off campus support resources, cultural and affinity groups, and other resources for academic and overall support and wellness.

Academic Advising and Administration: Support students in course planning, graduation requirements & auditing and other duties. Use and maintain Fels-specific and University-wide systems to track degree progress and ensure satisfactory academic progress. Communicate progress and provide specific supports to students who may be at risk or on academic probation. With Director and other staff, maintain student handbook and ensure students are aware of academic and other policies of Fels and University of Pennsylvania. Support students as needed in connecting with academic and support resources, time management, other resources at the University.

Recruitment: Support all phases of student recruitment and admissions processes, including engaging with prospective students and recently admitted students. Meet application and enrollment targets through effective communication with prospects and other strategies. Provide professional customer service and respond to inquiries via phone, walk-ins and email. With other staff members, coordinate recruitment events, such as graduate fairs, information sessions, and other areas. Follow up with qualified prospects and partner organizations to increase yield for full-time and executive MPA tracks. Use a variety of technology systems and tools to track and improve the effectiveness of recruitment initiatives.

Perform additional duties as assigned.


·Bachelor's degree with 3 to 5 years of experience, or equivalent combination

of education and experience, is required.

·Ideal candidate should have experience building relationships with diverse

populations, providing support to students, and navigating large systems to

identify resources.

·Ideal candidate has experience supporting first generation and BIPOC

student populations in higher education setting.

·Ideal candidate has experience developing custom support resources or

workshops to support specific stakeholder needs.

·Excellent organizational skills, time management skills and attention to

detail. Comfort in fast-paced environment and multi-tasking.

·Systems orientation and strong computer/technology skills. Proficiency in

Microsoft Office suite, and a willingness to work with new software and


·Strong ability to simplify and systematize tasks and processes. A proactive,

analytical problem solver.

·Strong goal and results orientation. Strategic thinking, sound judgment

and discretion with access to sensitive information.

·Excellent oral and written communication skills and excellent interpersonal

skills; ability to manage multiple stakeholder relationships and communi-

cate effectively with diverse audiences.

·Qualified candidates must be willing to work occasional nights and


* For consideration, please submit both a cover letter as well as a resume in the CV section of your application. You can upload multiple documents to the "Resume/CV" section.

Targeted Pay Range: $51,824- $71,528

This Targeted Pay Range is only applicable to this job posting. All salary offers are made based on the candidate's qualifications, experience, skills, and education as they directly relate to the requirements of the position, as well as internal and market factors and grade profile.

Working Conditions

Office, library, computer room

Alternative work schedules

Physical Effort

Typically sitting at a desk or table

Occasional lifting 25-50 lbs.

Typically standing or walking

Occasional lifting 25 lbs. or less

Job Location - City, StatePhiladelphia, Pennsylvania

Hybrid Eligible - This position is eligible for a hybrid work schedule with a work week divided between working onsite and working remotely.

Department / SchoolSchool of Arts and SciencesPay Range$51,824.00 - $78,096.00

Salary offers are made based on the candidate's qualifications, experience, skills, and education as they directly relate to the requirements of the position, as well as internal and market factors and grade profile.

Affirmative Action Statement
Penn adheres to a policy that prohibits discrimination on the basis of race, color, sex, sexual orientation, gender identity, religion, creed, national or ethnic origin, citizenship status, age, disability, veteran status, or any other legally protected class.

Special Requirements
Background check required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.

University Benefits

  • Health, Life, and Flexible Spending Accounts: Penn offers comprehensive medical, prescription, behavioral health, dental, vision, and life insurance benefits to protect you and your family's health and welfare. You can also use flexible spending accounts to pay for eligible health care and dependent care expenses with pre-tax dollars.

  • Tuition: Take advantage of Penn's exceptional tuition benefits. You, your spouse, and your dependent children can get tuition assistance here at Penn. Your dependent children are also eligible for tuition assistance at other institutions.

  • Retirement: Penn offers generous retirement plans to help you save for your future. Penn's Basic, Matching, and Supplemental retirement plans allow you to save for retirement on a pre-tax or Roth basis. Choose from a wide variety of investment options through TIAA and Vanguard.

  • Time Away from Work: Penn provides you with a substantial amount of time away from work during the course of the year. This allows you to relax, take vacations, attend to personal affairs, recover from illness or injury, spend time with family-whatever your personal needs may be.

  • Long-Term Care Insurance: In partnership with Genworth Financial, Penn offers faculty and staff (and your eligible family members) long-term care insurance to help you cover some of the costs of long-term care services received at home, in the community or in a nursing facility. If you apply when you're newly hired, you won't have to provide proof of good health or be subject to underwriting requirements. Eligible family members must always provide proof of good health and are subject to underwriting.

  • Wellness and Work-life Resources: Penn is committed to supporting our faculty and staff as they balance the competing demands of work and personal life. That's why we offer a wide variety of programs and resources to help you care for your health, your family, and your work-life balance.

  • Professional and Personal Development: Penn provides an array of resources to help you advance yourself personally and professionally.

  • University Resources: As a member of the Penn community, you have access to a wide range of University resources as well as cultural and recreational activities. Take advantage of the University's libraries and athletic facilities, or visit our arboretum and art galleries. There's always something going on at Penn, whether it's a new exhibit at the Penn Museum, the latest music or theater presentation at the Annenberg Center, or the Penn Relays at Franklin Field to name just a few examples. As a member of the Penn community, you're right in the middle of the excitement-and you and your family can enjoy many of these activities for free.

  • Discounts and Special Services: From arts and entertainment to transportation and mortgages, you'll find great deals for University faculty and staff. Not only do Penn arts and cultural centers and museums offer free and discounted admission and memberships to faculty and staff. You can also enjoy substantial savings on other goods and services such as new cars from Ford and General Motors, cellular phone service plans, movie tickets, and admission to theme parks.

  • Flexible Work Hours: Flexible work options offer creative approaches for completing work while promoting balance between work and personal commitments. These approaches involve use of non-traditional work hours, locations, and/or job structures.

  • Penn Home Ownership Services: Penn offers a forgivable loan for eligible employees interested in buying a home or currently residing in West Philadelphia, which can be used for closing costs or home improvements.

  • Adoption Assistance: Penn will reimburse eligible employees on qualified expenses in connection with the legal adoption of an eligible child, such as travel or court fees, for up to two adoptions in your household.

To learn more, please visit:

This job has expired.

More Education and Training jobs

Stride, Inc.
Topeka, Kansas
$16.00 - $22.00 per hour
Posted 40 minutes ago

Stride, Inc.
Juneau, Alaska
$16.00 - $22.00 per hour
Posted 40 minutes ago

Stride, Inc.
Phoenix, Arizona
$16.00 - $22.00 per hour
Posted 40 minutes ago

Get Hired Faster

Subscribe to job alerts and upload your resume!

*By registering with our site, you agree to our
Terms and Privacy Policy.