The Assistant Branch Manager (ABM) assists and supports the manager in leading the branch team to meet and exceed performance targets, ensuring operational excellence, and providing an exceptional customer experience. The Assistant Manager assumes responsibility in the branch manager's absence, and plays a key role in building and retaining customer relationships. The Assistant Manager is also responsible for helping customers by discovering financial needs, processing transactions resolving customer issues, opening new accounts and offering convenience services. Position is responsible for being a role model for Flagstar Bank's customer-centric culture, while embracing diversity and maintaining ethics and integrity.
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