As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community by leading innovation across our system. Founded by Brigham and Women's Hospital and Massachusetts General Hospital, Mass General Brigham supports a complete continuum of care including community and specialty hospitals, a managed care organization, a physician network, community health centers, home care and other health-related entities. Several of our hospitals are teaching affiliates of Harvard Medical School, and our system is a national leader in biomedical research.
We're focused on a people-first culture for our system's patients and our professional family. That's why we provide our employees with more ways to achieve their potential. Mass General Brigham is committed to aligning our employees' personal aspirations with projects that match their capabilities and creating a culture that empowers our managers to become trusted mentors. We support each member of our team to own their personal development-and we recognize success at every step.
Our employees use the Mass General Brigham values to govern decisions, actions and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration.
General Summary/ Overview:
The Applications Analyst II provides design, development, testing, implementation and ongoing maintenance of new and existing software applications. S/he also provides training and support to end users.
The specifics associated with this role are described in the attached Position Summary.
- Support SU and help Preparation for Epic Smoke Tests
- Communicate to Sites on Upcoming Scheduled Epic and BMDI Downtime for Acknowledgement (Production)
- Create Bi-weekly Digital Health eCare Broadcast: Rollout of Epic Critical Ad Hoc SUs & EUs
- Coordinate Smoke Testing for Epic Upgrades (non-production) and Special Updates (non-production)
- Coordinate Smoke Testing for Epic Cycle Critical Ad Hocs (Production)
- Coordinate Smoke Testing for Annual Disaster Recovery Cutovers (Production and non-production)
- Create and Present the Weekly Epic Enterprise Change Management (EECM) PowerPoint Deck
- Create the Daily Digital Health eCare Broadcast: Epic Environment Events Notice
- Create Weekly DHeC Support On-Call Overview PowerPoint Deck
- Update/Maintain Schedule Rotations for DHeC IS Admin, Clinical Manager and Revenue Cycle Manager On-Call in PPD and SharePoint
- Review/Update/Monitor Completion of Annual HealthStream Course "MGBE Digital Health eCare On-Call Process"
- Review/Maintain All Digital Health eCare Support Policy and Procedures
- Perform DHeC Configuration Coordinator Duties
- Escalate and resolve issues in a timely and effective manner.
Other duties as assigned by the Support and Complementary Applications Program Director.Principal Duties and Responsibilities:
- Works closely with end users to document business requirements. Translates those business requirements into functional specifications for the software application.
- Develops and executes test plans and performs other software quality assurance tasks.
- Trains end users on the operation of software applications. Develops end user documentation.
- Provides ongoing support of the software applications by identifying and resolving issues and escalating as needed for timely resolution.
- Provides high quality, customer-focused services.
- Runs reports, updates table, and performs other tasks associated with the ongoing operation of the software environment.
- Participates in regular team meetings to discuss team activities, issues, and updates.
- Uses the Mass General Brigham values to govern decisions, actions, and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration
- Other duties as assigned
- Bachelor's Degree required
- 5+ years of healthcare information technology experience
- A combination of education and experience may be substituted for requirements
- Experience in the development, support or operation of software applications in a healthcare setting
- Excellent oral and written communication skills
- Strong interpersonal skills to effectively communicate with both technical and non-technical staff
- Demonstrated analytic and problem-solving skills
- Ability to learn quickly
- Knowledge of Microsoft Office 365 and other popular office productivity solutions
- No direct reports; may indirectly provide leadership and guidance to less seasoned and new staff
- No direct budgetary responsibility
- Demonstrates fiscal responsibility by effectively using Mass General Brigham resources
- Standard office environment with possible local travel to Mass General Brigham sites. May also require travel for training.
- On-call coverage expected as business needs dictate.
- While performing the duties of this job, the employee is frequently required to sit; talk; or hear; use hands to finger; handle; or feel; reach with hands and arms. The employee is occasionally required to stand; walk; and stoop; kneel; or crouch. The employee must frequently lift and/or move up to 5 pounds and occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, distance vision and depth perception.
- The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Normal
Mass General Brigham is an Equal Opportunity Employer & by embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law.