Analyst - Vendor Compliance
Brother USA

Job Info

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The Analyst, Vendor Compliance gathers data as it relates to customer compliance and on-time shipping. This includes obtaining all violations charges from customers and performing root cause analysis to determine categorization and corrective action. This role recommends solutions and action plans to improve the company's performance in critical areas and keep management updated on the day-to-day progress and status.
This role oversees the compilation and maintenance of databases,
follows-up with partners to ensure task accountability, and disputes various customer compliance violations directly with customer(s).

Let's Grow Together

Our mission is to live our "at your side" promise and simplify and enrich the lives of our customers, employees, and communities. "At your side" is more than a slogan to us; it's the purpose we do our best to fulfill every day. With a legacy spanning over a century, this is a great place to launch or expand any career and push the boundaries of what comes next. We're committed to achieving shared success, and we provide opportunities for you to develop through experience, exposure and education. Our people have always leveraged their unique perspectives to keep us on the right track for a lasting future. If you want to innovate, learn, and grow with a global leader that builds products, services, and a company people love, then we'll be "at your side" every step of the way.

Duties and Responsibilities:

Compliance

•  Review, maintain and revise all customer compliance manuals and routing
• guides
•  Review, interpret and comprehend critical components and
• information
•  Extract pertinent information and update as new routing guides
• come out and as it relates to EDI-ASN, UCC128 labeling
• requirements, shipping guidelines, and vendors performance
•  Store and maintain manuals and guides appropriately
•  Communicate customer/vendor requirements and updates to cross-functional
• teams to ensure compliance with routing guides
•  Track and follow-up with other cross-functional teams to comply with
• routing guide's requirements to ensure that actions have been taken
•  Communicate with management on a regular basis regarding current
• state of compliance by customer
•  Partner with Order Management to ensure compliance with requirements

Data Analysis

•  Track all divisional issues raised with customer manuals and report to Senior Management; provide solutions and suggest improvements; report on any challenges
•  Perform root cause analysis and provide recommendation of process improvements for assigned accounts
•  Partner with cross-functional teams (Supply Chain, Sales, National Operations, Finance, etc.) to disseminate data, identify issues and provide solutions
•  Follow-up with business divisions within the company on plans of action status to improve operations and to reduce penalties from customers
•  Partner with Supervisor to provide data and assist in analysis for reporting on non-compliance violations and root cause
•  Research and dispute non-compliance violations with customers regarding routing guide requirements that involve but are not limited to on-time delivery, fill rate, shipping, appointing, etc.



Customer Service

•  Manage customer portals and keep abreast of changes or additions to customer programs through the portal
•  Travel to customers' sites (including but not limited to Amazon, Office Depot and Staples) to establish relationships/partnerships to gain understanding of customer requirements¸ operations and networks
•  Travel to Brother facilities in TN, CA or VA, for meetings and presentations

Qualifications

• Bachelors Degree in Business, Supply Chain, Logistics' or equivalent experience
• Minimum 3 years Supply Chain Logistics including comprehending supply chain metrics and preparation of data summarization and analytics
• Proficient in Microsoft Office (Outlook, Word, PowerPoint, Excel) Advanced
• Proficient in SAP Logistics module
• Superb problem solving skills and critical thinking with strong attention to detail and follow-up
• Organization, prioritization and multitasking capabilities and ability to work in a fast-paced environment
• Excellent written and verbal communication skills
• Ability to effectively explain and interpret organization policies and procedures
• Ability to work independently and be self motivated, as well as within a team environment

Brother International Corporation has earned its reputation as a premier provider of home office and business products, home appliances for the sewing and crafting enthusiast as well as industrial solutions that revolutionize the way we live and work. Brother International Corporation is a wholly-owned subsidiary of Brother Industries Ltd. With worldwide sales exceeding $6 billion, this global manufacturer was started more than 100 years ago. Bridgewater, New Jersey is the corporate headquarters for Brother in the Americas. It has fully integrated sales, marketing services, manufacturing, research and development capabilities located in the U.S. In addition to its headquarters, Brother has facilities in California, Illinois and Tennessee, as well as subsidiaries in Canada, Brazil, Chile, Argentina, Peru and Mexico. For more information, visit www.brother.com.

Brother International Corporation ("Brother") is an equal opportunity employer and does not discriminate or make employment decisions on the basis of race, color, religion, sex, disability, or any other characteristic protected by applicable state or federal laws. If you require any physical or other assistance in completing this application, a reasonable accommodation will be made upon request.

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