Airline Duty Manager, Customer Care
Piedmont Airlines

Washington, District of Columbia

Posted in Aerospace


This job has expired.

Job Info


We can't wait to share our passion for aviation with you! Join a team that works hard, cares for each other and offers plenty of opportunities to grow.

PrincipalDuties and Responsibilities:

Managers must keep both the company goals and customer expectations in mind when overseeing daily operations. Responsible to meet or exceed all performance goals. Coach and provide career development to the staff. Correct non-compliant behavior and impose disciplinary action as required. Understand the corporate culture, policies and goals, and take measures to implement these into daily work routines. Manage the operational activities of the department in accordance with established policies and procedures. Manage a staff with varied duties to include Shift Managers, Supervisors, and Agents. Administrative duties include daily/weekly/monthly reports.

Minimum Qualifications:

  • Previous airline management experience and working knowledge of AOA environment
  • Proven success as a Team Leader with ability to pre-plan manpower and equipment
  • Ability to work independently, set and meet own deadlines
  • Ability to work well with all levels of management and support staff
  • Able to defuse conflicts among subordinate employees
  • Familiarity with MS Office Suite
  • Flexible schedule
  • At least 18 years of age
  • High school diploma or GED
  • Valid driver's license

Preferred Qualifications:
  • Previous management experience in a hub environment
  • Extensive knowledge of QIK, Sabre
  • Bachelor's Degree in Aviation, Business or related field

Work Environment:
  • Standard office environment, use of computers and other office equipment
  • Airport ramp environment, subject to varied weather conditions and elevated noise levels
  • All shifts including weekends, nights, holidays and/or irregular shifts

Physical Requirements:
  • Frequent stooping, bending, kneeling, walking, standing, reaching, lifting, climbing up and down stairs
  • Handle objects up to 70 pounds
  • Assist passengers with disabilities, including, but not limited to, pushing wheelchairs

The above statements provide a brief description of the general nature of work performed and not intended to be a complete list of responsibilities, duties and skills required for this position. Duties and expectations are subject to change as needed.

Employment is contingent upon a clear Driving Record, 10-year Criminal History Records Check, and Drug Screen as required. We also require proof of High School or GED completion.

Benefit package includes paid training, holiday pay, 401(k), vacation, family travel on the American Airlines network, medical and dental available.

M/F Disabled and Vet EEO/AA Employer

M/F Disabled and Vet EEO/AA Employer


This job has expired.

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