Aftermarket Accounts Administrator
Wabtec

Job Info

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Wabtec Corporation is a leading global provider of equipment, systems, digital solutions and value-added services for freight and transit rail. Drawing on nearly four centuries of collective experience across Wabtec, GE Transportation and Faiveley Transport, the company has unmatched digital expertise, technological innovation, and world-class manufacturing and services, enabling the digital-rail-and-transit ecosystems. Wabtec is focused on performance that drives progress, creating transportation solutions that move and improve the world. Wabtec has approximately 27,000 employees in facilities throughout the world. Visit the company's new website at: http://www.WabtecCorp.com.

It's not just about your career... or your job title...it's about who you are and the impact you are going to make on the world. Do you want to go into uncharted waters...do things that haven't been done to make yours and someone else's life better? Wabtec has been doing that for decades and we will continue to do so! Through our people, leadership development, services, technology and scale, Wabtec delivers better outcomes for global customers by speaking the language of industry.

Shuttlewagon, a Wabtec Company is looking for an Aftermarket Accounts Administrator. The Aftermarket Accounts Administrator plays a vital role in supporting the Shuttlewagon Aftermarket Department in providing exceptional customer service and assisting with key elements of daily business objectives. This role will perform various administrative tasks with extreme accuracy and attention to detail.

ROLES AND RESPONSIBILITIES

• Responsible for invoicing and credit/rebills of closed field service work and service agreements
• Sales order entry for labor invoices and dealer credit memos
• Coordinate with CSRs and field technicians on customer related service and parts orders
• Manage blanket purchase orders for all service-related preventative maintenance work
• Issues credit notes or refunds as needed
• Manages inventory transfers as needed
• Ownership of data and billing integrity for service work orders
• Ownership of warranty account administration, including supplier and extended warranty
• Ownership of telematics registration process
• Ownership of service contract maintenance
• Ownership of departmental training coordination
• Ownership of safety site administration via safety portal
• Ownership of user account management for various Aftermarket systems

KNOWLEDGE, SKILLS, AND ABILITIES

Education

• Associates degree or equivalent combination of education and experience required

Experience

• 3-5+ years in customer service, billing, warranty or other relevant work experience
• 2+ years working with a CRM - SalesForce, Microsoft Dynamics or similar
• 2+ years working with an MRP or ERP is preferred

Technical Skills

• Proficient in Microsoft Office - Word, Excel, PowerPoint, Outlook, etc.
• Ability to operate a wide variety of standard office equipment, such as a computer and keyboard, printer, calculator, telephone, FAX, photocopier, etc.
• Internet savvy

Behavioral Attributes

• Must be accountable, reliable, dependable, and responsible
• Excellent interpersonal, verbal & written communication skills
• Highly developed organizational skills and ability to effectively self-manage tasks
• Exceptional customer service attributes
• Ability to communicate effectively to different types of individuals within the organization
• Ability to demonstrate teamwork

Wabtec Corporation is committed to taking on the world's toughest challenges. In order to fulfill that commitment we rely on a culture of leadership, diversity and inclusiveness. We aim to employ the world's brightest minds to help us create a limitless source of ideas and opportunities. We believe in hiring talented people of varied backgrounds, experiences and styles...people like you! Wabtec Corporation is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or protected Veteran status. If you have a disability or special need that requires accommodation, please let us know.

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