Advisor - Service
Holman Enterprises

Job Info

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At Holman Automotive, we don't just sell and service vehicles - we deliver exceptional customer experiences. We are one of the largest privately-owned dealership groups in the United States, with more than 40 dealership franchises from the East Coast to the Pacific Northwest.

Principal Purpose of Position:

• Prepares service estimates, sells routine maintenance/repair services and conducts follow-ups regarding unsold services and customer inquires
• Performs opening and closing responsibilities
• Schedules appointments, answers phones and collects funds for services performed
• Predicts the time needed for completion and stays in constant communication with the customer during the repair process
• Assists with the coordination of alternate transportation, rental car reservations, shuttle etc.
• Sell needed maintenance services and related parts to customers
• Identify customer requests
• Conduct a complete vehicle walk around
• Present multi-point inspection results to customers
• Recommend needed maintenance services and related parts
• Conduct a detailed active delivery of each vehicle
• Make appropriate prospecting and follow-up contacts with owners
• Provide outstanding customer service in accordance with dealership policies
• Write complete, accurate repair orders in accordance with dealership and manufacturer policies
• Provides estimated cost analysis of automotive repairs and routine maintenance.
• Provide in-depth information on original equipment manufacturer (OEM) part options
• Perform all other duties and special projects as assigned.

Education and/or Training:

• High school diploma or general education degree (GED)
• Intermediate skills in CDK or Reynolds and Reynolds software

Relevant Work Experience:

• 1 year experience working in a service advisor or express service advisor capacity

Planning/Organizing/Managerial Knowledge:

• Works independently on routine or general tasks, has depth of technical or functional expertise in own area of responsibility or department
• Works collaboratively with other departments, to address legal, maintenance, recalls, or billing matters
• Good analytical and problem solving skills
• Exceptional organizational and multi-tasking ability
• Ability to work under pressure
• Understanding of vehicle maintenance requirements and operations
• Understanding of state and local laws and regulations related to automotive service
• Knowledge of automotive labor time guide
• Ability to support other's efforts, remain loyal to one another, and care for each other both personally and professionally

Communicating & Influencing Skills:

• Excellent communication and customer relations skills
• Strong verbal and written communication skills
• Ability to explain complex information in an accessible manner
• Approach transactions with sales-minded professionalism and suggestively sell products and services to customers, including making clients aware of all packages and retail options available
• Ensure absolute customer satisfaction with proper etiquette during follow-ups, regardless of whether the service recommendations were completed or not

Holman Enterprises provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

This job has expired.